Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hill

Laceys Spring

Summary

Dedicated and results-driven Community Manager with over 8 years of experience in property management, leasing, and team leadership. Skilled in managing property operations, overseeing tenant relations, budgeting, and ensuring compliance with regulations. Proven ability to drive operational efficiency, reduce costs, and maintain high resident satisfaction level.

Overview

19
19
years of professional experience

Work History

Office Manager

Bedrock Property Management
05.2025 - Current
  • Oversee day-to-day office operations for a growing property management company.
  • Manage tenant inquiries, provide customer service, and ensure efficient communication between residents and management.
  • Assist in coordinating property inspections, maintenance request, and leasing activities.
  • Organized files and documentation to improve information retrieval processes.
  • Supervise office staff providing training and fostering a positive work environment.
  • Maintain records, handle leasing agreements, and ensure accurate reporting.

Ram Properties (via Temp Service)

Essential Staffing
02.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Community Manager

Steward+Helm
07.2024 - 02.2025
  • Managed daily property operations and leasing activities for the property.
  • Monitored online discussions and addressed member inquiries to foster a positive community environment.
  • Led resident relations, addressing concerns and resolving issues in a timely manner
  • Ensured financial goals were met through diligent rent collection and delinquency management.
  • Handled renewal processes and maintained high occupancy rates.
  • Prepared financial reports, including budgeting and forecasting.

Assistant Property Manager

Steward+Helm
04.2023 - 06.2024
  • Assisted in managing tenant relations, addressing inquiries and resolving issues efficiently.
  • Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
  • Supported lease administration processes, preparing documentation and facilitating renewals.
  • Managed accounts receivable, processed payments, and ensured timely collection of rents.
  • Helped maintain compliance with Fair Housing regulations and help manage tenant complaints.
  • Utilized Onesite, Entrata, and Yardi for lease management and payment processing.

Assistant Manager

Brookside Properties
10.2017 - 04.2023
  • Coordinated daily operations to enhance team efficiency and workflow.
  • Developed training materials and conducted onboarding for new hires.
  • Processed rent payments, managed late fee notices, and assisted in eviction proceedings.
  • Worked on property renewals contributing to occupancy goals.
  • Prepared weekly property reports and provided assistance with general property management duties.

Server

Redstone Village Retirement Community
01.2017 - 10.2017
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy through effective communication with kitchen staff and patrons.
  • Trained new servers on menu knowledge, service techniques, and operational procedures.
  • Provided excellent customer service to residents, fostering a positive living environment.
  • Assisted in meal planning and preparation, serving residents in a timely and courteous manner.

Bartender

MVP Sportsclub
06.2016 - 08.2016
  • Crafted signature cocktails and maintained consistent beverage quality.
  • Managed bar inventory, ensuring timely supply orders and minimizing waste.
  • Trained and mentored junior bartenders in service techniques and cocktail preparation.
  • Developed seasonal drink menus aligned with customer preferences and trends.

Bartender Shift Manager

Ruby Tuesday
04.2006 - 05.2016
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored junior bartenders, enhancing service quality and efficiency.
  • Managed inventory levels, optimizing supply chain processes to reduce waste.
  • Developed cocktail menu offerings, incorporating seasonal ingredients to attract customers.
  • Delivered prompt and professional service in a high-volume setting.
  • Handled cash, credit transactions, and managed a money drawer.

Education

Decatur Heritage Christian Academy
Decatur, AL
05-2004

Skills

  • Property Management & Leasing
  • Vendor & Maintenance Oversight
  • Budgeting & Financial Reporting
  • Resident Relations & Conflict Resolution
  • Lease Administration & Eviction Proceedings
  • Onesite, Entrata, and Yardi Proficiency
  • Staff Training & Development
  • Fair Housing Regulations

Timeline

Office Manager

Bedrock Property Management
05.2025 - Current

Ram Properties (via Temp Service)

Essential Staffing
02.2025 - 05.2025

Community Manager

Steward+Helm
07.2024 - 02.2025

Assistant Property Manager

Steward+Helm
04.2023 - 06.2024

Assistant Manager

Brookside Properties
10.2017 - 04.2023

Server

Redstone Village Retirement Community
01.2017 - 10.2017

Bartender

MVP Sportsclub
06.2016 - 08.2016

Bartender Shift Manager

Ruby Tuesday
04.2006 - 05.2016

Decatur Heritage Christian Academy

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