Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Ashley Hill

Birmingham

Overview

18
18
years of professional experience

Work History

Office Manager

Jani-King of Birmingham
09.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Bartender

S and G Corporation
05.2016 - 12.2024
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.

Inside Sales Representative

Bath Fitter
09.2022 - 09.2024
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Contacted new and existing customers to discuss product and service solutions.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Collaborated with team members to determine strategic sales approaches.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Bartender

Marriott Hotel
02.2022 - 02.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Receptionist

Jaylon Aaron Hair Studio
04.2015 - 01.2018
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Reported suspicious individuals to supervisor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.

Receptionist

Hair Reflections
07.2012 - 12.2014
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Directed visitor security screening before allowing entry.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Worked with office manager to attain operational goals.

Visual Merchandiser

Victoria Secret
10.2011 - 07.2013
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces.

Account Representative

Portfolio Recovery Associates
01.2008 - 05.2012
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Handled inbound phone calls and answered customer inquiries.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Processed payments over phone and set up recurring drafts.

Education

Cosmetology

T.A. Lawson State Community College
Birmingham, AL
05.2010

Skills

  • Safe Serving Knowledge
  • Outstanding Customer Service
  • Health Codes Compliance
  • Suggestive Selling
  • Cash Handling and Management
  • Professional Service Standards
  • Service-Oriented Mindset
  • Outgoing Personality
  • Meticulous and Organized
  • Recordkeeping and Bookkeeping
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Documentation and Reporting
  • Verbal and Written Communication
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Calendar Management
  • Greeting and Seating Clients
  • Call Answering and Routing
  • Customer Service
  • Appointment Scheduling
  • Attention to Detail
  • Data Entry

Education and Training

other

Timeline

Office Manager

Jani-King of Birmingham
09.2024 - Current

Inside Sales Representative

Bath Fitter
09.2022 - 09.2024

Bartender

Marriott Hotel
02.2022 - 02.2023

Bartender

S and G Corporation
05.2016 - 12.2024

Receptionist

Jaylon Aaron Hair Studio
04.2015 - 01.2018

Receptionist

Hair Reflections
07.2012 - 12.2014

Visual Merchandiser

Victoria Secret
10.2011 - 07.2013

Account Representative

Portfolio Recovery Associates
01.2008 - 05.2012

Cosmetology

T.A. Lawson State Community College

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Ashley Hill