Ashley Hill
Pinetop-Lakeside,AZ
Summary
Dynamic professional with a strong work ethic and exceptional communication skills. Proven ability to enhance guest experiences and streamline operations. Adept in customer service and team supervision. Skilled in problem-solving and maintaining composure under pressure.
Overview
6
6
years of professional experience
Work History
Concierge
Pinetop Senior Living
07.2025 - Current
- Assisted residents with daily activities and service requests, ensuring a high level of satisfaction.
- Coordinated transportation for residents to appointments and events, enhancing community engagement.
- Provided information on facility amenities and services, promoting resident knowledge and comfort.
- Managed scheduling for social events and activities, fostering a vibrant community atmosphere.
- Maintained communication with residents and families to address inquiries promptly and effectively.
- Executed routine administrative tasks, supporting operational efficiency within the concierge team.
- Collaborated with staff to ensure seamless service delivery during peak periods of resident activity.
- Developed familiarity with health and safety protocols, contributing to a secure living environment for residents.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Housekeeping Supervisor
Swept Away Cleaning Services
08.2022 - 06.2023
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored new staff on best practices and cleaning techniques.
- Developed cleaning schedules and allocated resources efficiently among team members.
- Conducted quality inspections to maintain service excellence and client satisfaction.
- Coordinated with clients to address concerns and enhance service delivery.
- Ensured compliance with health and safety regulations during all cleaning activities.
- Streamlined workflow processes, improving overall team productivity and efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new staff on cleaning and safety protocols.
Secretary
A&J Motors
08.2019 - 08.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout operations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness on sales floor.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Resolved customer complaints promptly, fostering a positive store environment and repeat business.
- Implemented visual merchandising strategies to optimize product displays and maximize appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Hancock High School
Waveland MississippiSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining composure
- Guest relations
- Polite telephone etiquette
- Safety procedures
- Cash handling
- Reliable punctuality
- Conflict resolution
- Administrative support
- Team supervision
- Guest accommodations
- Problem-solving
- Relationship building
- Discreet confidentiality
- Transportation coordination
- Accurate record keeping
- Attention to detail
- Time management
- Housekeeping
- Project oversight
- Travel coordination
- Decision-making
- Multitasking and organization
- Verbal and written communication
- Sales
- Local attractions knowledge
Timeline
Concierge
Pinetop Senior Living
07.2025 - Current
Housekeeping Supervisor
Swept Away Cleaning Services
08.2022 - 06.2023
Secretary
A&J Motors
08.2019 - 08.2021
High School Diploma -
Hancock High School