Podcasting - The Crybabies Podcast (TCP)
Ashley Hill
Las Vegas,NV
Summary
Dynamic sales and management professional with over 20 years of experience in the financial and IT sectors, recognized for leading teams of up to 19 individuals to consistently exceed targets and drive business success. Proven track record of surpassing sales goals while building strong client relationships and identifying revenue growth opportunities through strategic planning and effective sales strategies. Committed to leveraging extensive expertise to make a positive impact in any role, with a passion for driving results and delivering high-quality performance. Results-oriented leader dedicated to fostering team collaboration and achieving organizational objectives.
Overview
20
20
years of professional experience
Work History
Customer Experience Specialist
Nextiva
12.2025 - Current
- Assessed customer needs and provided customized service recommendations to improve satisfaction levels.
- Developed engaging training content for onboarding new hires, emphasizing customer service best practices and in-depth product knowledge.
- Facilitated teamwork to design and implement promotional events aimed at boosting client engagement and retention rates.
- Coordinated monthly book club activities to foster employee engagement and promote a culture of reading.
- Surpassed quarterly objectives by reaching 124% of set goals.
- Oversaw a portfolio of clients generating one million dollars in revenue.
Account Manager
8X8
01.2018 - 12.2025
- Managed a diverse portfolio of accounts with a total book of business valued at approximately $1.2M, focusing on business with up to 1,000 employees.
- Demonstrated a commitment to professional growth by actively researching and staying informed about the contact center industry, including emerging trends and technologies which contributed to becoming one of the top cross-sell representatives in the company.
- Developed and maintained strong relationships with key stakeholders to ensure customer satisfaction and retention.
- Conducted regular account reviews to assess customer needs, provide product updates, and identify opportunities for upselling and cross-selling.
- Collaborated with internal teams to deliver tailored solutions and coordinate service delivery for clients.
- Mentored colleagues by sharing best practices and sales techniques to enhance team performance and foster a collaborative work environment.
- Volunteered to facilitate onboarding training sessions for new hires, ensuring they were equipped with the necessary knowledge and skills to succeed in their roles.
- FY18, FY19, FY20, FY21, FY23 100% Sales Club.
- FY 23 Sales Person of the Year for all of North America.
Branch Manager
Wells Fargo Bank
04.2006 - 12.2018
- Led and managed a branch staff of up to 19 employees, fostering a collaborative and high-performance culture.
- Successfully opened a brand-new store in Irvine, CA, overseeing the hiring and training of all staff, including Customer Service Managers, tellers, Bankers, and the Financial Advisor.
- Developed and implemented operational strategies that drove branch performance, resulting in recognition as the number one store in the region.
- Conducted regular one-on-one coaching sessions and on-the-spot training to enhance employee performance and customer service skills.
- Initiated 'Thank You Thursday' at the branch level, which evolved into a district-wide initiative where employees shared gratitude and recognized the contributions of colleagues. Each last Thursday of the month, organized the delivery of baskets or tokens of appreciation to local nonprofits or businesses to acknowledge their services.
- Annual Sales and Service Awards FY15, FY16, FY17, FY18, FY19
Education
University of California-Riverside
Riverside, CA, USSkills
- Prospective customer outreach
- Client Relationship Management
- Establishing client connections
- Negotiation expertise
- Revenue growth strategies
- Sales experience
- Results-driven
- Mentorship development
- SaaS, UCaaS, and CCaaS expertise
- Effective cross-selling
Interests
Traveling and catching a good sunrise & sunset
Love to cook
Being in nature while being active (running)
My fur baby's (Drake & Gizelle)
Quote
The road of excess leads to the palace of wisdom.
William Blake
Timeline
Customer Experience Specialist
Nextiva
12.2025 - Current
Account Manager
8X8
01.2018 - 12.2025
Branch Manager
Wells Fargo Bank
04.2006 - 12.2018
University of California-Riverside