ASHLEY HILLARD
Dallas–Fort Worth Area | Open To Remote & On-Site Roles | Relocation Self-Funded
Summary
Open to relocation to Dallas/Fort Worth area immediately; flexible start date.
Overview
9
9
years of professional experience
Work History
Financial Counselor
R1RCM- St Vincent Hospital
Indianapolis
09.2024 - Current
- Conduct financial screenings for over 80 uninsured patients weekly to determine Medicaid or Marketplace eligibility.
- Educate families on financial responsibilities, insurance benefits, and payment solutions.
- Assist patients in completing Medicaid and financial assistance applications accurately.
- Verify insurance eligibility and resolve coverage issues while advocating for patient needs.
- Collaborate with Case Management and clinical teams to ensure prompt financial clearance.
- Balance productivity targets with high patient satisfaction during sensitive financial discussions.
Financial Service Rep
Charles Schwab
Indianapolis
01.2024 - 04.2024
- Provided detailed explanations of investment strategies, trading tools, and market mechanics.
- Completed necessary paperwork for establishing new accounts while gathering client information.
- Managed account maintenance tasks, such as adjusting account ownership or closures.
- Addressed customer service inquiries about account balances and payment statuses.
- Researched discrepancies in accounts to resolve issues promptly.
Liability Claims Adjuster
Geico
Indianapolis
11.2022 - 10.2023
- Conducted inbound and outbound communications with insured and claimants regarding auto/property damage incidents.
- Investigated damage claims to ascertain the nature and extent of incidents.
- Interviewed witnesses, insured parties, and claimants to gather essential details about incidents.
- Evaluated police reports, video evidence, and previous claims to enhance understanding of cases.
- Compiled comprehensive reports detailing events and damages associated with claims.
- Reviewed insurance policies to determine applicable coverage for claims.
- Coordinated repair services with mechanics, architects, and contractors for effective resolution.
- Established liability based on evidence gathered during investigations.
Revenue Cycle Insurance Verification Specialist
R1RCM-St Vincent Hospital
Indianapolis
09.2019 - 10.2022
- Verified insurance coverage for inpatient stays at all St. Vincent locations.
- Exceeded productivity standards by managing over 20 accounts daily.
- Engaged with patients and insurance providers to ensure accurate payer selection.
- Contacted insurance companies to confirm coverage and eligibility.
- Determined primary, secondary, and tertiary insurance coverage for comprehensive support.
- Assisted parents with efficient addition of newborns to insurance policies.
- Resolved payment verification issues with insurance companies and patients professionally.
Customer Service Rep
Anthem
Indianapolis
07.2017 - 08.2019
- Responded to incoming calls from members and providers across seven states regarding Medicaid health plans.
- Filed appeals, complaints, and grievances on behalf of members to ensure proper resolution.
- Provided accurate and courteous responses to inquiries per organizational standards.
- Educated members on benefits, policies, coverage, eligibility, and managed health care utilization.
- Processed payments for HIP and Kentucky Health members efficiently.
- Reviewed prior authorization statuses with members and providers to ensure compliance.
- Communicated with provider offices to resolve billing issues related to claims.
- Advised providers on general claims status to facilitate timely processing.
Customer Service Representative
Mdwise
Indianapolis
10.2016 - 07.2017
- Handled incoming calls related to Indiana Medicaid plans HIP, HCC, and HHW from members and providers.s.
- Educated members on benefits, prior authorizations, and program requirements.
- Verified eligibility status to ensure compliance with Medicaid guidelines.
- Assigned primary care doctors to members based on needs and preferences.
- Advised providers on claims processes, including approvals, denials, and submission procedures.
- Checked CPT codes to confirm coverage for procedures and services.
Education
Associates Degree - Business Administration
Purdue Global University
10.2019
Medical Assisting Diploma -
Everest College
01.2011
Skills
- Patient financial counseling
- Insurance verification and claims resolution
- Revenue cycle management
- Customer service and advocacy
- Policy compliance and HIPAA adherence
- Effective communication skills
- Problem-solving strategies
- Microsoft Office proficiency
Relocation
Texas, 01/01/26
Additional Information - Relocation
Self-funded move to Texas scheduled for January 2026; no relocation assistance needed.
Timeline
Financial Counselor
R1RCM- St Vincent Hospital
09.2024 - Current
Financial Service Rep
Charles Schwab
01.2024 - 04.2024
Liability Claims Adjuster
Geico
11.2022 - 10.2023
Revenue Cycle Insurance Verification Specialist
R1RCM-St Vincent Hospital
09.2019 - 10.2022
Customer Service Rep
Anthem
07.2017 - 08.2019
Customer Service Representative
Mdwise
10.2016 - 07.2017
Associates Degree - Business Administration
Purdue Global University
Medical Assisting Diploma -
Everest College