Ashley Hiller
Syracuse
Summary
Nursing professional with comprehensive background in managing nursing teams and enhancing patient care standards. Proven ability to lead collaborative efforts and adapt to dynamic healthcare environments. Known for effective communication and problem-solving skills that drive superior patient care and team performance.
Overview
12
12
years of professional experience
Work History
Nursing Supervisor
Sunnyside Care Center
11.2024 - Current
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for nurses and support personnel.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Provided direct nursing care to patients when personnel was short-staffed.
- Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
Registered Nurse, Inpatient SUD
Crouse Hospital
01.2023 - 10.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
Registered Nurse, Outpatient SUD and MH
Helio Health
12.2017 - 12.2022
- Assess and triage walk-in patients in acute withdrawal or mental health crisis
- Triage patient phone calls
- Work closely with providers
- Schedule appointments
- Review patient's substance use history
- Complete admissions for detox and/or inpatient programs
- Manage patients in substance abuse and/or mental health crises
- Complete blood draws
- Administer PO medication and long acting injectables
- Provide patient education regarding medication induction, Hepatitis C/HIV testing and treatment, and Narcan training
Registered Nurse, Emergency Department
St. Joseph's Hospital
11.2012 - 01.2020
- Transitioned from LPN to GN to RN
- Certified in CPR, BLS, ACLS, PALS, and ENPC
- Capable of independent telemetry monitoring
- Received multiple “STAR Awards” and an “Exemplary Staff Nurse” award
- Excellent time management and communication skills
- Provide primary nursing care for up to six acutely ill patients in a critical care setting
- Provide transfer of care from the Emergency Room setting to another critical care setting such as OR and ICU
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor of Science - Nursing
Keuka College
05.2018
Associate of Applied Science - Nursing
St. Joseph’s College of Nursing
05.2015
Licensed Practical Nurse Certification -
OCM BOCES
05.2011
Skills
- Perform blood draws
- Perform EKGs
- Patient education
- Clinical leadership
- HIPAA compliance
Start IV lines
- Patient assessments
- Electronic medical records
- Multitasking and organization
- Staff coaching and mentoring
- Strong clinical judgment
- Staff assignments
Timeline
Nursing Supervisor
Sunnyside Care Center
11.2024 - Current
Registered Nurse, Inpatient SUD
Crouse Hospital
01.2023 - 10.2024
Registered Nurse, Outpatient SUD and MH
Helio Health
12.2017 - 12.2022
Registered Nurse, Emergency Department
St. Joseph's Hospital
11.2012 - 01.2020
Bachelor of Science - Nursing
Keuka College
Associate of Applied Science - Nursing
St. Joseph’s College of Nursing
Licensed Practical Nurse Certification -
OCM BOCES
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