Ashley Hillier
Goodrich,MI
Summary
Professional with background in healthcare management, maintaining dedicated employment at same location for 19 years, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
25
25
years of professional experience
Work History
Medical Office Practice Manager
Birmingham Cosmetic Surgery
06.2006 - Current
- Operated and oversaw 5 office locations
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations.
- Ordered all office supplies and kept check on inventory levels. Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting. Managed financial aspects of all locations including budgeting, expense tracking, revenue projections, and P&L reporting.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Supervised team of 22 office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient processes.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- facilitated and oversaw facility maintenance projects. Consulted with practice owner on business decisions.
- Developed promotional materials that effectively highlighted the practice's unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated with suppliers to secure cost-effective
- Spearheaded initiatives aimed at improving community relations, including hosting events.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted Surgeon with surgery, including preparing operating room and sterilizing instruments.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Prepared bi-weekly payroll for 22 employees and maintained all associated files.
- Self-motivated, with a strong sense of personal responsibility.
- Planned and executed internal and external marketing events.
- Optimized digital marketing channels, such as email marketing, SEO, and SEM, resulting in improved web traffic and lead generation.
Medical Assistant
Consultants in Ophthalmic and Facial Plastic Surgery
08.2004 - 06.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled surgery
- Help develop new programs/services
- Marketing
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Dance Instructor
Linda's Danceworks
09.1999 - 06.2008
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Utilized different styles of teaching to accommodate students of all capabilities.
Education
General Studies/ Pre-Nursing
Wayne County Community College
Detroit, MIMedical Assistant -
National Institute of Technology
Southfield, MI04-2004
High School Diploma -
Berkley High School
Berkley, MI06-2001
Skills
- Policy and procedure development
- Employee performance, human Resources
- Marketing
- Bookkeeping
- Budgeting expertise
- Strategic business planning
- Managing files and records
- Workflow efficiency
- Patient education and counseling
- Certified in CPR/AED/ACLS
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Conflict Resolution
- Operations Management
- Professionalism
- Public Speaking
- Time management abilities
- Inventory Management
- Adaptability
- Facility Management
- Business Development
- Contract Negotiation
- Financial Analysis
- Vendor Management
- Patient satisfaction
- Employee retention strategies
- Communication
- Microsoft 365 expertise
- Excel spreadsheets
Timeline
Medical Office Practice Manager
Birmingham Cosmetic Surgery
06.2006 - Current
Medical Assistant
Consultants in Ophthalmic and Facial Plastic Surgery
08.2004 - 06.2006
Dance Instructor
Linda's Danceworks
09.1999 - 06.2008
General Studies/ Pre-Nursing
Wayne County Community College
Medical Assistant -
National Institute of Technology
High School Diploma -
Berkley High School