Summary
Overview
Work History
Education
Skills
Notable Accomplishments
References
Timeline
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Ashley Hillsman

Ashley Hillsman

Business Management
Locust Grove,GA

Summary

Dynamic and results-oriented professional with extensive management experience in office administration, operations oversight, and client relationship management. Proven track record of implementing effective strategies to drive organizational success and achieve operational excellence through creativity and originality.

Overview

13
13
years of professional experience

Work History

Chief Operating Officer

Premier Innovative Care Services
Phoenix, AZ
11.2020 - 12.2023
  • Assisted with creating an innovative curriculum for our behavioral health program
  • Supervised and led a team of administrative assistants and program coordinators, providing training, coaching, and delegation of duties
  • Directed the development of training curriculum for staff members
  • Managed various human resources and accounting tasks, including payroll, conflict resolution within the staff, and employee onboarding
  • Managed the financial operations of the company, collaborating closely with bankers and CPAs
  • Ensured legal compliance and managed regulatory issues through collaboration with company attorneys and state agencies
  • Produced comprehensive monthly reports on project activities and progress
  • Interacted with vendors to complete various projects and solve operational issues.

Community Manager

FirstService Residential
Las Vegas, NV
02.2018 - 11.2020
  • Provided strategic management services to a portfolio of six homeowner’s associations, including drafting annual budgets and advising HOA Board of Directors on business operations
  • Conducted regular inspections and recommended property improvements based on evaluations
  • Managed vendor relationships and oversaw project completion for homeowner’s associations
  • Provided training for HOA board members and guidance for board conduct to ensure all HOA Boards operated within state and federal compliance standards
  • Drafted amendments to rules and regulations of communities as needed
  • Produced newsletters to ensure homeowners and residents were kept informed about community updates and developments.

Office Manager of Tower Lofts Condominiums

FirstService Residential
Minneapolis, MN
11.2010 - 11.2017
  • Managed daily operations of a condominium with 137 residential and commercial units
  • Supervised and trained on-site staff, including scheduling and performance reviews
  • Oversaw office operations and maintained vendor relationships for building maintenance
  • Responded to resident maintenance requests promptly and communicated effectively with tenants.

Education

Aesthetics license - Aesthetics

PCI Academy
11-2016

Associate degree - Liberal Arts

North Hennipen Community College
01.2005

Skills

  • Business management
  • Data entry & reporting
  • Effective communication
  • Client relationship management
  • Operations oversight
  • Quality assurance
  • Consulting & training
  • Creativity & originality
  • Solution oriented

Notable Accomplishments

Premier Innovative Care Services

  • Developed and implemented streamlined filing systems for patient records
  • Assisted in business expansion through strategic marketing plans
  • Contributed to the expansion of the program by opening three additional outpatient centers

FirstService Residenital

  • Maintained a 95% retention rate for managed associations
  • Acquired an average of 2 new associations annually.
  • Maintained 100% staff retention
  • Significantly decreased property violation rates among my portfolio of properties
  • Managed significant projects within the HOAs of my portfolo including:

 parking ramp renovation, Upgrading the HVAC and hot water system throughout the entire buildings of my multi unit properties, implemented guest parking facilities on the property to enhance convenience and accessibility for visitors, created a package delivery system for residents in the multi unit properties, and managed several large scale landscape renovations through out my portfolio of properties.

References

References available upon request.

Timeline

Chief Operating Officer

Premier Innovative Care Services
11.2020 - 12.2023

Community Manager

FirstService Residential
02.2018 - 11.2020

Office Manager of Tower Lofts Condominiums

FirstService Residential
11.2010 - 11.2017

Aesthetics license - Aesthetics

PCI Academy

Associate degree - Liberal Arts

North Hennipen Community College

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Ashley HillsmanBusiness Management