Ashley Hays Hindman
Lebanon,TN
Summary
Reliable and upbeat retail sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Farm Bureau
Nashville, Tennessee
05.2004 - 08.2009
- Greeted guests at front desk and engaged in pleasant conversations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Fashion Sales Associate
Jak's Boutique
Green Hills, TN
03.2004 - 05.2009
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Operated cash registers, receiving and processing both cash and card payments.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Employed strong sales and communication techniques to facilitate 33% increase in sales over one year.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2001
Skills
- Building Customer Loyalty
- Cash Register Operations
- Active Listening Skills
- Building Customer Relationships and Loyalty
- Available Nights, Weekends and Holidays
- Merchandising and Display
- POS Inventory System Operation
- Store Management
Timeline
Front Desk Receptionist
Farm Bureau
05.2004 - 08.2009
Fashion Sales Associate
Jak's Boutique
03.2004 - 05.2009
High School Diploma -
Antioch High School
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