Ashley Hinojosa

• Achieved over $1.5M in annual sales, consistently exceeding sales goals through strong relationship-building and product expertise.
• Developed and maintained a high-value clientele base by delivering personalized shopping experiences and proactive follow-ups.
• Managed daily operations, including receiving, processing, and tracking incoming/outgoing shipments and transfers.
• Coordinated product repairs and returns, ensuring accurate documentation and timely resolution to support customer satisfaction and inventory flow.
• Supported back-of-house functions, ensuring inventory accuracy, stockroom organization, and alignment with corporate compliance standards.

• Sales and Marketing Specialist

• Promoted customer satisfaction by going beyond basic requirements to offer exceptional support.
• Created attractive displays pairing products and accessories to drive sales.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Used product knowledge to suggest items to match client needs.
• Trained new team members in cash register operation, stock procedures and customer services.
• Continuously met sales goals via strategic prospecting.
• Fortunate to sale other designer brands to clients.
• Keep employees informed with product knowledge for Tory Burch.
• Motivated team to achieve monthly goals by providing incentives.
• Involve employees store wide to meet brand sale goals.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Provided in-depth information on designer product so customers could make educated buying decisions.
• Cross-sold products to boost overall sales purchases.
• Attend monthly calls to plan out goals, merchandising requirement, and product knowledge calls.
• Keep track of MTD, YTD, and daily sales.

• Performed regular research on target audience's wants, needs and purchasing patterns.
• Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.
• Assisted in technical support process refinement to improve customer service.
• Assessed current inventories and restocked supplies to optimal levels for projected demands.
• Machine-engraved merchandise for customers with desired fonts and designs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Restocked merchandise from inventory during downtime when items depleted.
• Sent out repairs for customers and kept customers up to date when orders arrived.
• Hosted a variety of trunk shows and ensured our daily goals were met or exceeded.
• Properly trained on how to work with high ticketed jewelry.
• Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.

• Built and maintained relationships with peers and upper management to drive team success and build camaraderie.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Built trusting relationships with customers by making personal connections.
• Met merchandise processing standards and maintained organized and accessible work area.
• Processed orders through company system and coordinated product deliveries.
• Monitored customer order process and addressed customer issues.
• Operated cash register, credit card machine, and computer.
• Identified appropriate solutions to minimize issues and quickly resolve problems.
• Trained staff regarding procedures for handling complex transactions.

• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
• Staged merchandise and stocked sales floor to stimulate impulse sales.

• Fostered relationships with customers to expand customer base and retain business.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Received and processed product returns and coordinated disposal of defective or broken items.
• Answered customers' questions about available products, prices and features.