Ashley Hitchcock
Austin,Texas
Summary
My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization.
Overview
18
18
years of professional experience
Work History
Director of Operations
Medeor Management
08.2021 - Current
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
- Project manager for multiple lines of business
- Responsible for communicating and explaining new directives, policies, or procedures to managers; for major changes, met with entire operations staff to explain changes, answer questions, and maintain morale.
Owner
Onyx Medical Equipment
08.2020 - 08.2022
- Durable Medical Equipment wholesaler to Medicare patients.
Division Manager/HR Assistant/Marketing
Victory Medical
10.2017 - 08.2020
- Evaluated departments’ performance and recommended new strategies for performance improvements
- Provided leadership and assistance to team members
- Responsible for opening new specialties within the clinic (Ketamine IV Therapy, Durable Medical Equipment and Telemedicine)
- Assisted HR with interviewing, hiring, training and firing employees
- Marketed all aspects of Victory Medical and Victory MedSpa.
Patient Care Coordinator/Senior Business Manager
Brident Dental and Orthodontics
02.2012 - 10.2017
- Designed and implemented business plans and strategies to promote the attainment of goals
- Managed activity of workers; hire, train and evaluate new and current employees
- Managed patient’s exams while monitoring treatment plans to educate patients about their diagnosis and help connect them with their provider as needed.
Senior Teller/Operations Supervisor/Branch Operation Support Analysts II
Chase Bank
04.2007 - 01.2012
- Provided retail bank procedural and legal/compliance knowledge base and analytical skills to recommend appropriate, immediate solutions for which there are no documented procedures
- (Branch Operation Support Analysts II) Assisted in managing daily operations of $80 million retail branch, acted as Branch Manager in absence of management personnel
- Responsible for preparing the branch to successfully pass annual compliance audits
- (Operations Supervisor) Lead teller assisted in training and developing new incoming tellers
- Vault Custodian in charge of daily cash operations and controls
- Coached and mentored frontline tellers
- (Senior Teller)
Communications Specialist
Go Wireless/Verizon Wireless
12.2005 - 04.2007
- Developed and maintained relationships with clients to obtain repeat business
- Tracked weekly sales & implemented actions plans to ensure quota is exceeded
- Handled escalated customer service issues in a professional manner
- Researched the competitor’s strengths and weaknesses to implement new strategies.
Skills
- Process Improvements
- Business Management
- Organizational Skills
- Project Management
- Conflict Resolution
- Customer Service
- Human Resources
- Operations Oversight
- Strategic Planning
- Leadership Training
Timeline
Director of Operations
Medeor Management
08.2021 - Current
Owner
Onyx Medical Equipment
08.2020 - 08.2022
Division Manager/HR Assistant/Marketing
Victory Medical
10.2017 - 08.2020
Patient Care Coordinator/Senior Business Manager
Brident Dental and Orthodontics
02.2012 - 10.2017
Senior Teller/Operations Supervisor/Branch Operation Support Analysts II
Chase Bank
04.2007 - 01.2012
Communications Specialist
Go Wireless/Verizon Wireless
12.2005 - 04.2007