Ashley Hixson
Fargo
Summary
Dynamic Sr. Manager with extensive experience at Aldevron, excelling in cross-functional team coordination and talent development. Proven track record in implementing process improvements that enhanced operational efficiency and reduced bottlenecks. Adept at mentoring staff and driving strategic initiatives to achieve organizational goals. Strong problem-solving skills complement expertise in new process design.
Overview
12
12
years of professional experience
Work History
Sr Manager - RNA & Protein Proposals
Aldevron
01.2024 - Current
- Led cross-functional teams to enhance operational efficiency and streamline project timelines.
- Developed strategic plans to align departmental goals with organizational objectives and improve overall performance.
- Implemented process improvements that increased productivity and reduced operational bottlenecks.
- Mentored Associates, fostering skill development and promoting best practices within the team.
Sr Manager - Client Relations, RNA
Aldevron
01.2022 - 12.2023
- Developed and implemented standardized procedures for order placement and project management for new product offering.
- Developed strategic initiatives that improved workflow efficiency and reduced operational bottlenecks.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Analyzed performance metrics to identify areas for process improvement and drive operational excellence.
Sr Manager - Client Relations, Research Grade DNA
Aldevron
01.2020 - 12.2021
- Led cross-functional teams to streamline order fulfillment processes.
- Coordinated project timelines and resource allocation across departments, ensuring on-time project completion
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
Client Relations Coordinator, Research Grade DNA
Aldevron
10.2013 - 12.2018
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Developed client relationship management strategies to improve customer satisfaction and retention rates.
- Coordinated client onboarding processes, ensuring seamless integration of services and timely support.
- Managed client inquiries and issues, providing prompt resolutions to maintain strong relationships.
Education
Microbiology
North Dakota State University
Fargo05-2013
Medical Laboratory Science
North Dakota State University
Fargo, ND05-2013
Skills
- Talent development
- New process design and rollout
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Cross-functional collaboration
Timeline
Sr Manager - RNA & Protein Proposals
Aldevron
01.2024 - Current
Sr Manager - Client Relations, RNA
Aldevron
01.2022 - 12.2023
Sr Manager - Client Relations, Research Grade DNA
Aldevron
01.2020 - 12.2021
Client Relations Coordinator, Research Grade DNA
Aldevron
10.2013 - 12.2018
Microbiology
North Dakota State University
Medical Laboratory Science
North Dakota State University
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