Ashley Hobday
Panama City Beach,FL
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
4
4
years of professional experience
Work History
Community Manager-Pier Park Crossings
HomeCorp
Panama City Beach, FL
04.2021 - Current
- Implement effective company policies to ensure that all practices comply with labor and employment regulations.
- Supports Regional Manager and Vice President of Operations daily to ensure effective productivity by completing numerous administrative task’s.
- Increased employee retention rates by managing workplace satisfaction to an over 90% success rate by creating and maintaining a positive work environment.
- Currently and consistently maintaining 100% occupancy rate for two phases consisting of 360 apartment homes.
- Ensuring buildings and facilities are in compliance with local, state, and federal regulations.
- Overseeing collection of all recieveables and monitoring collection of resident delinquency.
- Investigating complaints and resolving conflicts in a friendly, professional, and effective manner.
- Planning and overseeing renovations, maintenance, repairs, budgets and resident services.
- Analyzed and delivered accurate financial and operational performance reports to the Regional Manager and Vice President of Operations.
Community Manager-Crossings at Nine Mile
HomeCorp
Pensacola , FL
09.2020 - 04.2021
- Maintained a thriving apartment community with 240 homes that exceedes resident service needs and expectations.
- Motivated, engaged and coached a team of eight to effectively market, lease and operate at exceptional levels.
- Managed the physical and financial performance of the property in accordance with the established budget.
- Analyzed and delivered accurate financial and operational performance reports to the Regional Manager and Vice President of Operations.
Assistant Manager-The Crossings at Nine Mile
HomeCorp
Pensacola , FL
10.2018 - 09.2020
- Audited potential resident applications and reviewed lease agreements for accuracy.
- Performed detail analysis of target markets and developed successful marketing strategies.
- Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws.
- Coordinated all residents events, activities, and newsletters (example: movie night, Saturday food truck events, holiday light contest, toys for tots drive, balcony decoration contest etc).
- Assisted in the financial management for the property. Posting all rental income and ensuring resident ledgers are accurate.
Education
Diploma - General Studies
Sahuaro High School
Tucson, AZ05.2010
Skills
- Maintenance Oversight
- Deposits Management
- Monthly Fee and Payment Collection
- Dispute Handling
- Insurance Coordination
- Code Compliance
- Performance Assessment
- Complaints Investigation
- Administrative Leadership
- Operating Cost Tracking
- Repair Planning
- Disturbance Handling
- Vacancy Marketing
- Local and State Laws
- Tenant and Owner Liaising
- Property Service Contract Administration
- Grounds and Facility Inspection
- Violation Resolution
- Safe Work Practices
- Policy Administration
- Property Tours
- Change Implementation
- Rent Collection
- Financial Budgeting and Reporting
- Income and Expense Management
- Building Morale
- Bid Proposals
- Tenant and Eviction Laws
- Office Organization
- Payment Management
- Property Showing
- Daily Operations Management
- Accounts Payable and Accounts Receivable
- Community Marketing
- Social Perception
- Employee Motivation and Guidance
- Creative and Adaptable
Timeline
Community Manager-Pier Park Crossings
HomeCorp
04.2021 - Current
Community Manager-Crossings at Nine Mile
HomeCorp
09.2020 - 04.2021
Assistant Manager-The Crossings at Nine Mile
HomeCorp
10.2018 - 09.2020
Diploma - General Studies
Sahuaro High School
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