ASHLEY HOFF
Lebanon,Oh
Summary
Applied strong customer service experience, rapid learning capability, and solid computer skills to complete assignments efficiently.
Overview
19
19
years of professional experience
Work History
Customer Care Specialist
Fyzical Therapy and Balance Center
Loveland, OH
12.2024 - Current
- Managed customer inquiries and resolved issues to enhance service quality.
- Developed training materials to support onboarding of new staff members.
- Implemented feedback systems to improve patient satisfaction scores.
- Collaborated with healthcare professionals to ensure accurate patient information handling.
- Oversaw scheduling and coordination of therapy sessions for optimal resource allocation.
- Analyzed service trends to identify areas for operational improvements and efficiency gains.
- Verified accuracy of customer account information and updated when necessary.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Navigated multiple computer systems and applications to find information.
Owner/ Photographer
Ashley Cox Photos
Lebanon, Oh
03.2011 - Current
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.
- Identified areas for expansion by analyzing market, consumer trends, and competition.
- Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
- Photography of multiple genres
- Delivery of quality photographs to clients
Sales Development Representative
Concept Services Inc
Medina, Oh
06.2021 - 03.2022
- Leveraged CRM systems and other relevant tools to track targeted contacts and manage daily activities.
- Nurtured relationships with B2B customers to drive consistent growth and sustain business profits.
- Nurtured relationships with B2B customers to drive consistent growth and sustain business profits.
- Met targets consistently and thrived in metrics-driven sales environments with tenacious approach.
- Used high-volume prospecting strategies to reach new businesses across the USA, Canada, and Mexico.
- Offered pertinent resources and demonstrations to prospects to build trust and foster relationships.
Licensed Insurance Agent
American Income Life Holtz Agency
Lebanon, Oh
12.2020 - 05.2021
- Interviewed prospective clients, discussed preexisting conditions, and evaluated obtained data regarding financial resources and needs.
- Established payment methods with clients and accurately calculated premiums.
- Described pros and cons of each insurance program from perspective of client's needs and financial requirements.
- Sold various insurance policies to customers based on risk tolerance.
- Met with potential clients to listen to needs, understand financial resources, and provide a affordable, beneficial insurance roadmap.
- Gained an exceptional knowledge of all insurance products offered to customize plans and meet needs of different customers.
Fulfillment Expert
Target
South Lebanon, Oh
04.2020 - 10.2020
- Supported online order fulfillment operations by completing assignments with strong focus on quality and performance
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Server
Red Robin Inc
Mason, Oh
05.2007 - 11.2016
- Entered orders, delivered food and beverages, and processed payments.
- Upheld high sanitation and safety standards while delivering and serving food.
- Greeted all guests with a smile and friendly greeting.
- Assisted guests with making menu choices.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Performed side work duties, such as cleaning
- Took orders, made drinks, and cleaned tables after the guests' departures.
Education
High School Diploma - General Studies
Hamilton Township High School
Columbus, Oh05.2005
Skills
- Payment processing
- Quality assurance
- Product or service support
- Customer service excellence
- Inbound customer service
- Customer service
- Appointment scheduling
- Billing coordination
- Data entry
- Documentation and reporting
- Customer relationship management
- Relationship building
- Multitasking and organization
- Active listening
- Email communication
- Phone etiquette
- Cultural awareness
- Punctuality and reliability
- Administrative and office support
Timeline
Customer Care Specialist
Fyzical Therapy and Balance Center
12.2024 - Current
Sales Development Representative
Concept Services Inc
06.2021 - 03.2022
Licensed Insurance Agent
American Income Life Holtz Agency
12.2020 - 05.2021
Fulfillment Expert
Target
04.2020 - 10.2020
Owner/ Photographer
Ashley Cox Photos
03.2011 - Current
Server
Red Robin Inc
05.2007 - 11.2016
High School Diploma - General Studies
Hamilton Township High School