Ashley Holcomb
Springdale,UT
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Having worked at Zion Lodge for over ten years, I am extremely familiar with every room on this property. I know the strengths and weaknesses of the various room types and enjoy bringing out the best of the rooms and ensuring that guests always have a memorable time here.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Zion Lodge, Xanterra Travel Collection
03.2014 - Current
- Coordinated household cleaning service operations and managed client relations.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of 10 to 16 housekeepers, 3 inspectors, and 3 to 6 laundry attendants.
- Managed team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assisted with cleaning rooms, working in laundry, and other standard tasks as needed.
Guest Services Cashier
Target
08.2010 - 03.2014
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Pizza Delivery Driver
Domino's Pizza
08.2008 - 02.2009
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Character Performer
Walt Disney World Resort
02.2008 - 08.2008
- Adhered to basic techniques while utilizing strategic improvisation while interacting with guests.
- Assessed spectator engagement to adjust energy levels and identify individuals to interact with.
- Used body language to communicate non-verbally with many of guests of all ages and backgrounds.
- Was responsible for maintaining all assigned costumes and other needed items throughout day.
- Worked all hours, and in all weather conditions
Education
Some College (No Degree) - General Studies
Utah Valley University
Orem, UTTechnical Certification - Massage Therapy, Business, Human Anatomy
Utah College of Massage Therapy Inc-Utah Valley
Lindon, UT12.2009
High School Diploma -
Payson High School
Payson, UT05.2003
Skills
- Dusting furniture and fixtures, window cleaning, cleaning bathrooms, Vacuuming and sweeping, Making beds, and properly stocking rooms
- Evaluating cleaning practices and standards
- Work Prioritization
- Document and Master Key Control
- Scheduling and Planning
- Budgeting and financial management
- Supply Inventory Management
- Ordering cleaning supplies
- Cleaning and sanitation
- Department coordination
- Payroll understanding
- Employee evaluations
- Task Delegation
- Sorting and washing laundry
- Supervisory skills
- Preparing for and cleaning up after renovations
- Performing deep and detailed cleaning at regular times
Languages
Chinese (Mandarin)
Limited Working
Japanese
Elementary
Interests
I enjoy learning history, and would love to be able to incorporate the history of Zion and the Lodge into the rooms, so the guests can experience it I enjoy organizing, which is very useful for a housekeeper
I love hiking, walking with my dog, reading, writing, and exploring different places around the United States and the world
Timeline
Housekeeping Manager
Zion Lodge, Xanterra Travel Collection
03.2014 - Current
Guest Services Cashier
Target
08.2010 - 03.2014
Pizza Delivery Driver
Domino's Pizza
08.2008 - 02.2009
Character Performer
Walt Disney World Resort
02.2008 - 08.2008
Some College (No Degree) - General Studies
Utah Valley University
Technical Certification - Massage Therapy, Business, Human Anatomy
Utah College of Massage Therapy Inc-Utah Valley
High School Diploma -
Payson High School
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