Ashley Holden
Houston,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Member Services Customer Representative 3
Molina Healthcare Inc.
03.2023 - Current
- Conduct comprehensive assessments of client needs, strengths & limitations to develop care plans
- Coordinate with healthcare providers to ensure clients receive comprehensive support
- Respond to customer inquiries via phone, email and chat
- Resolve customer complaints promptly and efficiently
- Research ways to resolve member concerns and complaints within a timely basis
- Demonstrate strong problem solving skills in addressing customer issues
- Developed positive relationships with customers through friendly interactions
- Manage large amounts of incoming calls, emails and chats simultaneously
- Handle difficult or emotional customer situations with empathy and professionalism.
Customer Service Representative
Continuum Global Solutions
Houston, TX
12.2019 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Researched and resolved customer problems by navigating through multiple computer applications with speed and accuracy
- Maintain documentation and records of customer inquiries, complaints and services implemented
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Developed strong relationships with customers by providing personalized assistance and support
Sales Associate
Dillard's, Inc.
Pearland, TX
11.2018 - 07.2019
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Built relationships with customers to encourage repeat business
- Developed promotional strategies to increase sales volume
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Computed purchases and received and processed cash or credit payment
Education
Esthetics -
Ogle School Hair Skin Nails
12.2017
Houston Community College
Lamar University
Skills
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Report Generation
- System implementation
- Research
- Problem Resolution
- Account Management
- CRM Software
- Customer consulting
References
References available upon request.
Timeline
Member Services Customer Representative 3
Molina Healthcare Inc.
03.2023 - Current
Customer Service Representative
Continuum Global Solutions
12.2019 - 02.2023
Sales Associate
Dillard's, Inc.
11.2018 - 07.2019
Esthetics -
Ogle School Hair Skin Nails
Houston Community College
Lamar University
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