Ashley Holder
Miami,FL
Summary
I am a Highly-motivated employee with the desire to take on new challenges. I have a Strong worth ethic, adaptability and exceptional interpersonal skills. I am Adept at working effectively unsupervised and quickly mastering new skills. I am known to be a hardworking employee with customer service, multitasking and time management abilities,Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Schedule Coordinator/Customer Service Representative
Central Magnetic Imaging
North Miami Beach, FL
10.2022 - Current
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Utilized scheduling software to manage resources and track progress of projects.
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Analyzed data from past projects to identify areas for improvement in current initiatives.
- Established protocols for tracking changes in project scope or timeline requirements.
- Collaborated with other departments such as Finance, Human Resources, and IT.
- Generated reports regarding performance against agreed-upon milestones.
- Managed communications among internal staff members regarding upcoming activities.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Maintained and organized important files such as purchase orders and invoices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Assistant Teacher/After-School Program Leader
Fulford Christian Academy/
North Miami Beach, FL
02.2019 - 01.2021
- Provided one-on-one help to struggling students during study hall sessions.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
- Supervised small group activities.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Maintained accurate records of student attendance and grades.
- Participated in professional development workshops related to teaching strategies.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Implemented lesson plans for students with varying learning styles.
- Participated in parent-teacher conferences to discuss children's development and progress.
Teacher
Albertos Dream Child Care
North Miami Beach, FL
05.2016 - 12.2019
- Assessed student performance through tests, quizzes, and other assessments.
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Provided instructional leadership to faculty and staff in the areas of curriculum development, assessment practices and professional growth activities.
- Cultivated strong relationships with parents, students and members of the community to ensure a safe learning environment.
Education
CDA - Child Care Development
Miami Dade College
Miami, FL08-2018
High School Diploma -
American Sr. High
Hialeah, FL07-2012
Skills
- Task Delegation
- Deadline-oriented
- Mathematics skills
- Deadline Management
- Report Preparation
- Appointment Scheduling
- Scheduling
- Data Entry
- Handling Complaints
- Analytical Thinking
- Effective Communication
- Interpersonal Communication
- Problem-solving aptitude
- Attention to Detail
- Phone and Email Etiquette
- Microsoft Office
- Reliability
- Goal Setting
- Adaptability
- Problem-solving abilities
- Multitasking
- Documentation and Recordkeeping
- Time management abilities
- Professional Demeanor
- Multitasking and Organization
- Support Services
- Teamwork and Collaboration
- Written Communication
References
References available upon request.
Timeline
Schedule Coordinator/Customer Service Representative
Central Magnetic Imaging
10.2022 - Current
Assistant Teacher/After-School Program Leader
Fulford Christian Academy/
02.2019 - 01.2021
Teacher
Albertos Dream Child Care
05.2016 - 12.2019
CDA - Child Care Development
Miami Dade College
High School Diploma -
American Sr. High