Ashley Holloway
Ruskin,FL
Summary
A position with an organization utilizing abilities, background experience, and qualifications offering the opportunity for personal growth and advancement. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Certified Phlebotomy Technician II Float
Quest Diagnostics
03.2024 - Current
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Lead Patient Service Specialist/Medical Assistant
Florida Cancer Specialist
12.2021 - 11.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Owner/ Operator
Easy Stick Lab Service LLC/Phlebotomy Training
10.2019 - 03.2023
- Skillfully collects blood for all ages including neonate to geriatric patients
- Performs laboratory specimen collection following approved policies and procedures
- Shipment of specimens to the main lab, processing specimens that are dropped off, and pour off and process different specimens
- Exhibit working knowledge of laboratory information systems
- Certified Phlebotomy Instructor
- Teach students the fundamentals on phlebotomy
- Cover phlebotomy curriculum from medical terminology, order or draw to collecting quality specimen from patients.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Kept laboratory in compliance with applicable guidelines and laws.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Interpreted and composed instructions in various forms using software, written communication and hand-drawn diagrams.
- Upheld classroom rules and regulations according to campus and department guidelines.
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Established a positive learning environment that fostered collaboration, critical thinking, and effective communication among diverse groups of students.
Patient Service Representative III Site Lead
Quest Diagnostics
01.2015 - 11.2019
- Performs laboratory specimen collection following approved policies and procedures
- Shipment of specimens to the main lab, processing specimens that are dropped off, and pour off and process different specimens
- Exhibit working knowledge of laboratory information systems
- Data entry and also checking patients in and out.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Reduced patient wait times through strategic scheduling and workflow adjustments.
Education
Phlebotomy Certificate - Phlebotomy
Sarasota County Technical Institute
Sarasota, FL12.2006
High School -
Community High School
Bradenton, FL05.2004
Skills
- Customer Service
- Windows XP
- MS Excel
- MS Word
- MS Outlook
- Internet Explorer
- AmPFM
- Meditech
- IDX
- RegScan
- AccessANYware
- Passport onesource
- Intellisource
- ECashiering
- E-Verify
- Streamline
- RQI
- Syngo
- Cerner
- Sunrise XA
- Harvest Orchard
- Sage Intergy
- Quantum (Care 360)
- EClinical Work
- Onco
- Epic/Citrix workspace
References
Available upon request
Timeline
Certified Phlebotomy Technician II Float
Quest Diagnostics
03.2024 - Current
Lead Patient Service Specialist/Medical Assistant
Florida Cancer Specialist
12.2021 - 11.2023
Owner/ Operator
Easy Stick Lab Service LLC/Phlebotomy Training
10.2019 - 03.2023
Patient Service Representative III Site Lead
Quest Diagnostics
01.2015 - 11.2019
Phlebotomy Certificate - Phlebotomy
Sarasota County Technical Institute
High School -
Community High School