Ashley Hollway
Houston,TX
Summary
Dedicated Future Teacher with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. To eventually secure a position with a well-established association will not only lead to a long-lasting connection but also provide experience in the field of Education.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Associate
Macaulay Controls Company
08.2022 - Current
- Handled organization and always keeping the office clean
- Answered phone calls and directed them to the correct company line
- Consistently shredded important papers
- Fluent in adobe
- Worked with important paperwork
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
Barista
Farmhouse Coffee Shop
04.2022 - 07.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Associate
Ups Store
01.2022 - 04.2022
- Answer direct calls and provide basic information about the company
- Always had professional relationships with customers
- Efficient in packing and shipping boxes
- Efficient in laminating and using paper products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Sales Associate
Altar’d State
12.2018 - 12.2019
- Answer direct calls and provide basic information about the company
- Always had professional relationships with customers
- Assisted buyers with styling towards their needs
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Always kept the store clean and presentable at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - 4-8 ELAR
Sam Houston State University
Huntsville, TX05.2023
High School Diploma -
Lutheran South Academy
05.2018
Skills
- English Tutor
- Proficient in Microsoft Office
- Material Organization
- Time Management
- Google Drive
- Fluent in Adobe
- Food Handlers License
- Diversity Trained
- Ability to work under pressure
- Organization skills
- Customer Service
- Customer Experience
Certification
- Certified 4-8 ELAR Teacher
Timeline
Office Associate
Macaulay Controls Company
08.2022 - Current
Barista
Farmhouse Coffee Shop
04.2022 - 07.2022
Sales Associate
Ups Store
01.2022 - 04.2022
Sales Associate
Altar’d State
12.2018 - 12.2019
Bachelor of Science - 4-8 ELAR
Sam Houston State University
High School Diploma -
Lutheran South Academy
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