Ashley Holmes
Indianola
Summary
Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
18
18
years of professional experience
Work History
Income Maintenance Worker 2
Health and Human Services
10.2016 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Reviewed investigative reports to determine policy violations, determine length of overpayment, and establish claims for overpayment of public assistance.
- Compiled exhibits and summaries from case files to present during administrative hearings.
- Maintain concise records and communication for scheduled hearings, requested information, policy updates, and client contact.
- Cross-trained in printing, scanning and indexing unit mail for timely delivery.
Correctional Officer
Department of Corrections
10.2007 - 10.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH06-2021
Associate of Arts - Criminal Justice
Des Moines Area Community College
Ankeny, IA05-2014
Skills
- Excellent Written and Verbal Communication
- Appointment scheduling
- Time Management & Prioritization
- Proficient in Microsoft Office & Case Management Software (eg WISE, WOPR, ICON)
- Interviewing techniques
- Confidential Records Management
- Policy interpretation
Timeline
Income Maintenance Worker 2
Health and Human Services
10.2016 - Current
Correctional Officer
Department of Corrections
10.2007 - 10.2016
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Arts - Criminal Justice
Des Moines Area Community College
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