Ashley Holt-Byrom
Bullard
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
T & L Automotive
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Receptionist
Our Family Vet
08.2023 - 07.2024
- Checking in and out clients
- Making phone calls
- Answering phone calls
- Cash handling
- Mailing paperwork
- Pet handling
- Filing paperwork
- Computer Skills
- Stocking Inventory
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Care Representative
MMC Group
02.2023 - 07.2023
- Inbound calls
- Great customer service
- HIPAA
- Computer Skills
- Teams' software experience
- Microsoft software experience
- Time sheet experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handling SSN & government information
- Researching clients account & benefits
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
Customer Representative
ROI Solutions Call Center
11.2021 - 01.2023
- Outbound & Inbound calls
- Customer service
- Excel & Microsoft
- Collected customer data to complete the application process
- Assigned and designated job territories to customer care staff according to performance and history.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Housekeeper
Self Employed Services
09.2017 - 08.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Customer Representative
ETECH Call Center
07.2016 - 05.2017
- Answering inbound calls
- Making outbound calls
- Customer service
- Computer skills
- Assigned and designated job territories to customer care staff according to performance and history.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Waitress
Jalapeno Tree
02.2014 - 06.2016
- Cash & food handling
- Customer service
- Cleaned tables
- Made sure the customer was taken care of
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Cavender's Western Store
09.2013 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Diploma -
New Summerfield High School
05.2013
Skills
- Mail handling
- Scheduling
- Filing
- Bookkeeping
- Appointment scheduling
- Tech-Savvy
- File organization
- Calendaring
- Inventory systems
- Document management
- Scheduling and calendar management
- Multitasking and prioritization
- Database entry
- Data entry
- Documentation and reporting
- Microsoft Word
- Microsoft
- Verbal communication
- Records management systems
- Office administration
- Database organization
- Records retrieval
Languages
English
Full Professional
Timeline
Administrative Assistant
T & L Automotive
08.2024 - Current
Receptionist
Our Family Vet
08.2023 - 07.2024
Customer Care Representative
MMC Group
02.2023 - 07.2023
Customer Representative
ROI Solutions Call Center
11.2021 - 01.2023
Housekeeper
Self Employed Services
09.2017 - 08.2021
Customer Representative
ETECH Call Center
07.2016 - 05.2017
Waitress
Jalapeno Tree
02.2014 - 06.2016
Cashier
Cavender's Western Store
09.2013 - 01.2014
Diploma -
New Summerfield High School
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