Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Homa

Grand Island,NY

Summary

High-energy employee with proven leadership, critical thinking and project management abilities gained during 1-year administrative career & 4+ years in a restaurant. Experienced in managing clerical requirements and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Overview

6
6
years of professional experience

Work History

Office Administrator

WNY Services LLC
04.2023 - Current
  • Interacted with customers by phone, email, and/or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

Phones Manager

Brick Oven Pizzeria & Pub
04.2018 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Grand Island High School
Grand Island, NY
06.2018

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Restaurant Operations
  • Customer Service
  • Team Leadership
  • Problem-Solving
  • Relationship Building

Accomplishments

  • Achieved management position by going above and beyond in all tasks I was given, and accepting all positions in the restaurant to gain knowledge and experience.

Timeline

Office Administrator

WNY Services LLC
04.2023 - Current

Phones Manager

Brick Oven Pizzeria & Pub
04.2018 - 02.2023

High School Diploma -

Grand Island High School

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Ashley Homa