Ashley Hood
Huntersville,NC
Summary
Adaptable Manager offering over 20 years of experience in directing and leading a team of 6 or more in a professional workplace custure. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments.
Overview
22
22
years of professional experience
Work History
Support Staff Manager
Gerald O. Dry PA
Concord
11.2018 - Current
- Scheduling appointments for clients and professional staff
- Accounts receivable
- Accounts payable
- Familiar with the following programs: Word, Excel, Teams, Outlook, QuickBooks, Time Slips, Pro Schedule, ProSeries, and DocuSign
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, timesheets, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Assisting owner, partners, and office manager with billing, scheduling, conflict resolution, and any other administrative duties
- Daily opening and closing duites
- Reconciling accounts
- Other administrative duties including but not limited to filing, scanning, faxing, emailing, transcribing voicemails for firm owner and firm partners and allocating accordingly.
Office Manager
Furniture Depot
Concord
07.2002 - 12.2015
- Routinely handled a wide range of office tasks, including, but not limited to: Customer Service -Handled initial customer contact
- Answered customer inquiries related to price, availability, and product functionality
- Coordinated resolution of customer complaints
- Filled-in on sales floor when needed
- Bookkeeping -Handled payroll
- Accounts payable and receivable
- Including communication with manufacturers, banks, and customers
- Human Resource -Assisted in interviewing potential employees
- Handled new employee paperwork and training.
Education
Associates in Business Administration -
Stanley Community College
01.2003
Skills
- Accounts payable
- Accounts receivable
- QuickBooks
- Office experience
- General ledger reconciliation
- Bookkeeping
- DocuSign
- Office Management
- Bank Reconciliation
- Staff Development
- Business Administration
- Policy Implementation
- Team Leadership
- Schedule Preparation
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Staff Training and Development
Additional Information - Skills And Abilities
- Multi-line phone skills
- Strong client relation capabilities
- Negotiation and conflict resolution skills
- Ability to multi-task
- Accounting familiarity
Timeline
Support Staff Manager
Gerald O. Dry PA
11.2018 - Current
Office Manager
Furniture Depot
07.2002 - 12.2015
Associates in Business Administration -
Stanley Community College