Ashley Hood

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Receiving product / checking in Vendors
• Processed customer service orders promptly to increase customer satisfaction.

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Planned and cased mail in sequence of delivery for designated route.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.

• Scanned packages and boxes and moved to loading dock for shipment.
• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

• Accepting shopping order batches through cell phone apps
• Communicating with customers regarding orders via phone apps and text messages
• Verifying if requested items are available for purchase and coordinating substitutions with customers
• Utilizing application software to input item replacements and request refunds for customers
• Processing orders through grocery store and big box store checkout registers and terminals
• Communicating with store staff to locate shopping list items