Ashley Hook
Evansville,IN
Summary
- Hardworking and organized Property Manger bringing 12 years of experience in exceptionally thorough legal research and statutory interpretation. Highly proficient in summarizing and clarifying regulations to promote compliance within and across departments.
- Detail-oriented Compliance Coordinator dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 12 years of experience in property management for affordable housing.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing multiple properties, with multiple unit contracts. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
12
12
years of professional experience
Work History
Property Manager/HUD Compliance Coordinator
The Martin Group, INC
Evansville, IN
09.2010 - Current
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Implemented company compliance programs by researching changes in HUD Compliance and maintaining company policy documentation, and educating personnel on compliance policies.
- Compiled internal information for compliance audit by reviewing company policy documentation, noncompliance reports, and preparation for Management Occupancy Reviews conducted for HUD.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Prepared training programs to improve compliance at all levels.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Education
Criminal Justice
Ivy Tech Community College of Indiana
EvansvilleSkills
- Policy Development
- Violations and Infractions
- Field Inspections
- Compliance Reporting
- Database Management
- Policy Enforcement
- Conflict Management
- Audit Coordination
- Document Review
- Legal Compliance
- Operations Management
- Compliance Training
Affiliations
Indiana Apartment Association-Professional Development Committee Member
SAL Visionary Leadership Program Graduate
Borrowed Hearts Foundation Executive Board Treasurer
2017-Present
Prevent Child Abuse Board Member
2020-Present
SIRCAT-Southwest Indiana Regional Coalition Against Trafficking Board Member
2020-Present
Timeline
Property Manager/HUD Compliance Coordinator
The Martin Group, INC
09.2010 - Current
Criminal Justice
Ivy Tech Community College of Indiana
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