Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Hoover

Aiken,SC

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Maxx Fitness. Skilled in cash handling and customer service, adept at resolving conflicts and improving team efficiency. Increased client loyalty through exceptional service, leveraging reliability and a detail-oriented approach to exceed sales targets and operational goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Front Desk

Maxx Fitness
07.2022 - 11.2022
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
  • Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
  • Maintained clean and organized front desk areas to uphold polished company image.

Sales Supervisor

Evergreen Nursery and Landscaping
09.2021 - 05.2022
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
  • Constructed displays and signs to promote specified products and sales promotions.

Online Personal Shopper

Walmart
12.2019 - 09.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Helped customers locate products and checked store system for merchandise at other sites.

5th Key Holder

Big Lots
07.2017 - 12.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Bartender

Landmark Resort
04.2015 - 07.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Aiken High School
Aiken, SC
06.2006

Skills

  • Team player mentality
  • Reliability and punctuality
  • Patience and composure
  • Calendar Management
  • Customer Service
  • Cash Handling
  • Hospitality services
  • Team Oversight
  • POS Systems
  • Detail Oriented

Timeline

Front Desk

Maxx Fitness
07.2022 - 11.2022

Sales Supervisor

Evergreen Nursery and Landscaping
09.2021 - 05.2022

Online Personal Shopper

Walmart
12.2019 - 09.2021

5th Key Holder

Big Lots
07.2017 - 12.2019

Bartender

Landmark Resort
04.2015 - 07.2017

High School Diploma -

Aiken High School

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Ashley Hoover