Ashley Hoover
Spring,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Athletic Coach
Woodlands Elite
The Woodlands, TX
10.2024 - Current
- Participated in ongoing professional development to enhance coaching techniques and knowledge of best practices.
- Provided constructive feedback to athletes, fostering improvement and confidence.
- Monitored athlete progress, adapting training techniques to individual needs.
- Collaborated with fellow coaches to refine training strategies and goals for the season.
Service Advisor
Caliber Collision
The Woodlands, TX
03.2017 - 01.2019
- Assisted customers with service inquiries and recommendations to enhance satisfaction.
- Coordinated service appointments and maintained accurate records for efficient workflow.
- Communicated effectively with technicians to ensure timely completion of repairs.
- Managed customer follow-ups to confirm service quality and address concerns proactively.
- Resolved customer complaints by implementing effective solutions for improved experiences.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Office Manager
Caliber Collision
The Woodlands, TX
01.2014 - 03.2017
- Managed office operations to enhance workflow efficiency and ensure seamless daily activities.
- Coordinated scheduling and meetings, optimizing resource allocation and time management.
- Implemented inventory tracking system, improving supply chain accuracy and reducing shortages.
- Developed onboarding process for new staff, enhancing integration and productivity in the team.
- Maintained compliance with company policies, ensuring adherence to regulatory standards in all operations.
- Trained junior staff on office procedures, promoting skill development and operational consistency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Klein Oak High School
Spring05-2009
Skills
- Digital photography
- Social media
- Client communication
- Team motivation
- Coaching experience
- Attention to detail
- Decision-making
- Relationship development
- Safety management
- Customer service
- Microsoft office
Timeline
Athletic Coach
Woodlands Elite
10.2024 - Current
Service Advisor
Caliber Collision
03.2017 - 01.2019
Office Manager
Caliber Collision
01.2014 - 03.2017
High School Diploma -
Klein Oak High School