Ashley Hopoi
Draper,UT
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Program Admin Assistant
Moxie Consulting
09.2025 - Current
- Provide administrative and project support for Moxie Consulting, including scheduling, document preparation, and client communication. Assist with research, data organization, and drafting materials for educational and legal advocacy work. Coordinate meetings, manage timelines, and maintain organized records to ensure smooth operations. Uphold confidentiality, accuracy, and professionalism across all client and project interactions.
Customer Specialist
Delta Airlines
01.2023 - 09.2025
- Answer inbound calls and online inquiries; assist with booking, changing, and ticketing reservations. Provide accurate information on schedules, fares, and seat availability. Manage disruptions, including cancellations, delays, and missed connections, and rebook passengers efficiently. Deliver empathetic, professional service and resolve complaints or escalated issues with care. Experienced in balancing hospitality with strict adherence to safety protocols and emergency preparedness.
Youth Mentor
WestRidge Academy
10.2020 - 10.2022
- Monitor and ensure the safety and well-being of youth in residential or treatment settings. Provide individual and group mentoring while modeling positive behavior and supporting healthy routines. Collaborate with therapists, social workers, and staff to coordinate care plans and maintain communication with families, schools, and community partners. Document progress, incidents, and daily reports for clinical teams.
Medical Assistant
Medallus Medical Urgent Care
01.2019 - 10.2021
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Educated patients on treatment plans, medication usage, and preventive care.
- Managed patient scheduling and appointments to optimize office workflow.
- Assisted in triaging patients, ensuring prompt care and reducing wait times.
- Processed insurance claims and verified patient eligibility efficiently.
- Maintained accurate medical records using electronic health record systems.
Education
Medical Assistant Certificate -
Northwest Technical College
Long Beach, CA03.2019
Diploma - undefined
David Starr Jordan High School
Long Beach, CA06.2014
Skills
- Effective communication
- Clear verbal and written communication
- Supportive communication
- Problem-solving and critical thinking
- Conflict resolution
- Professionalism under pressure
- Adaptability to different customer needs
- Attention to detail
- Effective time management
- Crisis management skills
- FAA/TSA Regulatory Compliance
- Passenger Safety Briefings
- Risk Mitigation & Crisis Management
- Administrative support
- Office administration
- Computer skills
- Data entry
- Customer service
- Computer proficiency
Timeline
Program Admin Assistant
Moxie Consulting
09.2025 - Current
Customer Specialist
Delta Airlines
01.2023 - 09.2025
Youth Mentor
WestRidge Academy
10.2020 - 10.2022
Medical Assistant
Medallus Medical Urgent Care
01.2019 - 10.2021
Diploma - undefined
David Starr Jordan High School
Medical Assistant Certificate -
Northwest Technical College