Ashley Horace
Balch Springs
Summary
Experienced professional seeking a position in a dynamic environment to leverage skills, knowledge, and strong work ethic. Committed to making a meaningful contribution while continuously expanding expertise. Dedicated and driven, strives to excel in delivering exceptional results and exceeding expectations. Eager to join a team where can make a significant impact and grow both personally and professionally.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduler/Insurance Verification Specialist
Digestive Health Associates of Texas
01.2019 - 03.2021
- Schedules endoscopic procedures, New Patient Visits and office visits for the physicians as per established office protocols, including utilization of EHR
- Documents and/or scans necessary patient demographic, insurance information and/or records into eCw
- Verifies insurance benefits and obtains necessary precertification, if applicable
- Communicates procedure information and patient instructions in a timely manner, including Rx preps, as appropriate
- Documents clinical information (medications, allergies, procedure scheduling worksheet) and workflow actions accurately and timely, in the proper location in the EMR or other specified portals, including but not limited to Leading Reach and Amsurg's Patient Connect
- Handles patient phone calls in a timely manner, and documents in EHR
- Confirms appointments and/or procedures, as required
- Follows up with patient to reschedule any missed appointments or procedures
- Works collaboratively with physicians, mid-level providers, medical assistants, and all other members of the healthcare team, in order to optimize patient care
- Assists in solving patient, physician office, departmental concerns or complaints received, in a timely and satisfactory manner
- Timely completion of all compliance training and testing
- All other duties as assigned
Receptionist/Insurance Verification Specialist
Texas GI Endoscopy Center
03.2015 - 01.2019
- Verifying patient insurance coverage to ensure necessary procedures are covered
- Entering data in an accurate manner to update patient benefit information
- Help patients arrange payment for services not covered by their insurance
- Work with patients to educate them on their benefits information
Default Collection Account Manager
CitiMortgage Incorporated
01.2007 - 04.2014
- Generate outbound calls to delinquent borrowers who are considered high-risk
- Collect high delinquency past due mortgage accounts
- Call customers and received calls from customers to work out payments on how to meet payment obligations
- Perform a thorough review of arrangements
- Negotiate payment arrangements and offer suggestion
- Workout options and provide accurate information to customer
- Follow detailed quality procedures, protecting the customers' privacy
- Handle moderately difficult skip-trace assignments UA loans' servicing history
- Identify all potential loss mitigations
- Referred loans files to the appropriate department for review
Pharmacy Technician
CVS/Caremark Pharmacy
08.2005 - 01.2007
- Entered and filled prescriptions
- Maintained proper storage and security of medications
- Fill and monitor robotic machine
- Entered inventory data into the computer
- Operate cash register for payment acceptance
- Maintained patient profiles
Education
Real Estate Agent Certificate -
Collin County Community College
02.2025
Certificate in Pharmacy Technician -
Remington College
Garland, TX01.2005
General Studies -
Texas Southern University
01.2003
Certificate in Medical Assistant -
Ultrasound Diagnostic School
05.1999
Skills
EClinicalWorks
- GMed/G Gastro
- ICD coding
- Pharmacy Technician Experience
- Medical Records
- NextGen
- Medical Office Experience
- Medical Terminology
- Front Desk
- Insurance Verification
- Phone etiquette
- CPT coding
- Microsoft Office
- EMR Systems
- ICD-10
- Good customer service skills
- Excellent communication skills
- Excellent organizing skills
- Detail oriented
Certification
Driver's license
Timeline
Scheduler/Insurance Verification Specialist
Digestive Health Associates of Texas
01.2019 - 03.2021
Receptionist/Insurance Verification Specialist
Texas GI Endoscopy Center
03.2015 - 01.2019
Default Collection Account Manager
CitiMortgage Incorporated
01.2007 - 04.2014
Pharmacy Technician
CVS/Caremark Pharmacy
08.2005 - 01.2007
Certificate in Pharmacy Technician -
Remington College
General Studies -
Texas Southern University
Certificate in Medical Assistant -
Ultrasound Diagnostic School
Real Estate Agent Certificate -
Collin County Community College
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