Ashley Horn
Pocahontas,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
Work History
Front Office Assistant
The Marriott
03.2017 - 12.2019
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented office policies to enhance efficiency in operations.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided clerical support, addressing routine, and special requirements.
Machine Operator Assembler
Great Dane
05.2017 - 08.2018
- Recognized and reported defective material and equipment to shift supervisor.
- Complied with company and OSHA safety rules and regulations.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Kept detailed production records and identified hold-ups.
- Maintained counts and lifts, shifts, and stocks materials and parts.
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Inspected completed engine parts and components for quality control purposes.
Hotel Front Desk Receptionist
Embassy Suites
01.2016 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved service-related problems and documented actions in system.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor Of Applied Science - Criminal Justice
University of Arkansas Community College-Batesville
Batesville, AR05.2026
Skills
- File Management
- Time Management
- Office Supplies and Inventory
- Data Entry
- Cash Handling
- Problem-Solving Skills
- Conflict Management
- Effective Planning
- Social Perceptiveness
- Word Processing
- Data Communications
- Administrative Skills
- Phone Inquiries
- Referral Verification
- Hospitality Service
- Staff Meetings
- Information Updates
- Phone Call Direction
- Timely Processing
- Schedule Management
- Customer Retention
- Team Goals
- Listening Skills
- Check-In Management
- Troubleshooting Issues
- Maintaining Office Records
- Office Equipment Proficiency
- Government Regulations
Additional Information
- Strong positive relationships that are open and honest are a BIG part of what differentiates from most other companies
Timeline
Machine Operator Assembler
Great Dane
05.2017 - 08.2018
Front Office Assistant
The Marriott
03.2017 - 12.2019
Hotel Front Desk Receptionist
Embassy Suites
01.2016 - 09.2017
Bachelor Of Applied Science - Criminal Justice
University of Arkansas Community College-Batesville