Ashley Hough
Summary
Territory Manager with a proven record of goal achievement, territory growth, team leadership, and over 9 years experience in technical roles. I have the ability to communicate effectively with a consultative approach to building long term customer relationships. My education in business has allowed me to pursue and identify sales opportunities in adjacent markets. I am looking to continue my personal growth and utilize skills in initiating and developing strategic partnerships to leverage growth across a competitive capital instrumentation market.
Overview
10
10
years of professional experience
Work History
System Account Manager III
TA Instruments-Waters LLC
10.2018 - Current
- Manages a 4.7-million-dollar portfolio in Wisconsin, Iowa, and Minnesota (East of I-35) for TA Instruments
- Product includes thermal and mechanical instrumentation for a wide range of industries
- Doubled the size (1.8M to 3.5M) of the Wisconsin and Iowa territory in 3 years selling thermal analysis, rheology, microcalorimetry, and thermophysical systems into R&D, QC, government, and academic laboratories
- Successfully hit double-digit growth sales targets FY 2020/2021/2022 through penetrating new accounts, consultative methods of selling, tailored structuring of proposals, post-sales support aimed to add value to customer labs, and drive repeat business
- Promoted from Sales Manager II to System Account Manager III in January of 2022 after achieving 117% of plan
- Developed relationships with key opinion leaders at strategic accounts to support R&D of new products and gain insight into the customer's workflow
- Mentored new team members on the sales process, product positioning, and CRM
- Managed additional open territories in 2020 (Indiana-3.5M) and 2022 (Minnesota 4.5M). Assumed responsibility for 1/3 of Minnesota in 2023.
- Achieved system growth target of 28/19 instruments as of Q3 2023
Technical Services: Research and Development Lab Supervisor
SACO AEI Polymers
03.2017 - 09.2018
- Interview, hire, train and supervise new employees for a fast paced, customer focused environment
- Designed and maintains an online lab request management system
- Managed and assigned department lab requests to meet customer demands and direct technical department workflow
- Performs adjacent market research to identify sales opportunities to create strategic business development plans
- Plans yearly budgets and propose capital requests for a fully functional analytical lab included but not limited to a differential scanning calorimeter, scanning electron microscope, digital microscope, thermogravimetric analysis instrument, rotational rheometer, melt flow indexer, and capillary rheometer
- Implements new lab initiatives, including ISO certifications and department training
- Reduced raw material costs by approximately $215,000 in 2017 by leading key raw material qualification projects.
Technical Services: Development Chemist
SACO AEI Polymers
02.2016 - 03.2017
- Designed and pitched new project proposals which included budgets and assembly of cross-functional teams
- Initiated and supported lab requests involving characterization, deformulation and physical property testing for various projects
- Assisted sales team with technical issues and customer support
- Actively led Lean 6 Sigma at multiple locations within the company
- Played key role in product development creating sales opportunities worth over $300,000.
Technical Services: Research and Development Coordinator
SACO AEI Polymers
05.2014 - 02.2016
- Collaborated cross-functionally with sales, engineers and senior scientists to ensure lab requests were filled to completion and with accuracy
- Implemented and audited 6S methodology in the Technical Service's labs
- Standardized a hazardous material waste program and monitored a rigorous lab safety program
- Conducted testing to international and US standards found within the pipe and wire industry
- Gained valuable analytical expertise using the following instrumentation: differential scanning calorimeter, scanning electron microscope, digital microscope, thermogravimetric analysis instrument, rotational rheometer and capillary rheometer.
Education
Masters of Business Administration - Project Management
Lakeland University
Plymouth, WI12.2017
Bachelor of Arts - Biochemistry
Lakeland University
Plymouth, WI05.2015
Training And Qualifications
- Miller Heiman Sales Training - 03/2022
- Dale Carnegie Sales Training - 04/2020
- ACS Polymers Science and Technology Course - 08/2016
- Root Cause Analysis Training and Certification- 6 Sigma - 07/2016
- Supervision Fundamentals Training and Certification- MRA - 02/2016
- Six Sigma Green Belt Certified - 09/2016
- Lab Safety Course Certified- Laboratory Safety Institute - 07/2015
Timeline
System Account Manager III
TA Instruments-Waters LLC
10.2018 - Current
Technical Services: Research and Development Lab Supervisor
SACO AEI Polymers
03.2017 - 09.2018
Technical Services: Development Chemist
SACO AEI Polymers
02.2016 - 03.2017
Technical Services: Research and Development Coordinator
SACO AEI Polymers
05.2014 - 02.2016
Masters of Business Administration - Project Management
Lakeland University
Bachelor of Arts - Biochemistry
Lakeland University
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