Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mickello Houlbert

Colorado Springs,CO

Summary

Dedicated and hardworking individual with a strong work ethic, honed through hands-on experience on family real estate. Proficient in operating tractors and heavy machinery, demonstrating exceptional driving skills and the ability to handle equipment safely and efficiently. Highly organized and reliable team member with excellent communication skills, ensuring effective teamwork and delivery operations. Responsive to training and corrections, I am an ambitious and conscientious person who can work independently and excel in a team environment. Eager to contribute my agricultural and equipment operation experience to a delivery role, I am confident in my ability to be an asset to your organization. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
05.2020 - 08.2023
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.

Front Desk Agent

Sandals Ocho Rios
06.2018 - 05.2020
  • Efficiently managed front desk operations, demonstrating strong organizational and multitasking skills.
  • Provided excellent customer service, emphasizing communication and interpersonal abilities.
  • Collaborated with various departments for a seamless guest experience, highlighting teamwork.
  • Handled reservations, check-outs, and billing with precision and attention to detail.
  • Resolved guest concerns, showcasing strong problem-solving skills.
  • Maintained a clean and secure workspace, similar to safety awareness in delivery.
  • Thrived in a high-pressure environment, exemplifying adaptability and a strong work ethic.

Education

Associate of Arts - Business Administration

University of Technology Jamaica
Kingston, Jamaica
05.2017

Skills

  • Problem-Solving
  • Attention to Detail
  • Customer Service
  • Teamwork
  • Safety Consciousness
  • Adaptability
  • Record-Keeping

Timeline

Customer Service Representative

Alorica
05.2020 - 08.2023

Front Desk Agent

Sandals Ocho Rios
06.2018 - 05.2020

Associate of Arts - Business Administration

University of Technology Jamaica
Mickello Houlbert