Ashley Hov
Orange Park,FL
Summary
Dynamic Store Manager at Hot Topic with a proven track record in inventory management and employee training. Expert in fostering customer relations and enhancing service quality, leading to improved customer satisfaction. Skilled in strategic operations and team motivation, driving performance and efficiency in fast-paced retail environments.
Overview
12
12
years of professional experience
Work History
Store Manager
Hot Topic
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Records Specialist
Clay County Sheriff Office
03.2020 - 08.2023
- Communicated efficiently with individuals concerning record information submitted or missing from files. Created an audit system to make sure reports were finished by officers in a timely manner.
- Maintained and updated records through dedicated digital database.
- Redacted information as requested when faced with potential privacy violations.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Generated reports from database systems to track records.
- Utilized document imaging software to index, store and retrieve records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Developed efficient filing system to retrieve records quickly.
- Assisted with record management system implementation and maintenance to streamline operations.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Provided customer service with answering phones and walk ins.
Support Manager
Old Time Pottery Inc.
06.2015 - 03.2020
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed daily paperwork and computer entry of sales data as established by management.
Customer Service Supervisor
Big Lots
06.2013 - 05.2015
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
No Degree -
Florida State College At Jacksonville
Skills
- Critical Thinking
- Service Quality
- Filing System Organization
- Records Management Systems
- Clerical Skills
- Records Handling
- Phone Answering
- Records Retention
- Records Destruction
- Microsoft Systems
- Type 50 WPM
- Customer Service
- Scheduling Appointments
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
Timeline
Store Manager
Hot Topic
10.2023 - Current
Records Specialist
Clay County Sheriff Office
03.2020 - 08.2023
Support Manager
Old Time Pottery Inc.
06.2015 - 03.2020
Customer Service Supervisor
Big Lots
06.2013 - 05.2015
No Degree -
Florida State College At Jacksonville
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