Ashley Howard
Las Cruces,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Project Manager II
Western Sky Community Care
09.2022 - Current
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations throughout each stage of the project life cycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Met project deadlines without sacrificing quality.
- Monitored project progress, identified risks and took corrective action as needed.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Care Coordinator
Western Sky Community Care
10.2018 - 09.2022
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Built strong relationships with clients to deliver emotional support and companionship.
Supervisor of Healthcare Services
Molina Healthcare New Mexico
10.2015 - 10.2018
- Provided operational and clinical management and oversight of integrated Healthcare Service teams responsible for providing Molina Healthcare members with the right care at the right place and at the right time
- Ensured compliance with state and federal regulatory and accrediting standards and implementation of the Molina Clinical Model through various means of data review, trend tracking and data analysis
- Managed and evaluates team member performance; provides coaching, counseling, employee development, and recognition; ensures ongoing, appropriate staff training; and has responsibility for the selection, orientation and mentoring of new staff
- Participated in auditing for ongoing compliance and quality monitoring
- Worked with operational leaders within the business to provide recommendations on opportunities for process improvements
- Ensured completion of staff quality audit reviews.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained compliance with company policies, objectives, and communication goals.
- Generated reports detailing findings and recommendations.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Community Based Service Program Manager
La Frontera New Mexico, Behavioral Health Services
08.2013 - 10.2015
- Provided programmatic support and oversight to the Behavior Management Support, Comprehensive Community Support Services and Supportive Housing Programs
- Responsible for community outreach, program admissions, service coordination, provided customer service to referring entities, and the maintenance of professional and responsive relationships with clients, parents, family members and collateral professionals
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Defined clear targets and objectives and communicated to other team members.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Established team priorities, maintained schedules and monitored performance.
- Identified program obstacles and communicated possible impacts to team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Bachelor of Social Work -
New Mexico State University
05.2011
Skills
- Relationship Building
- Cross-Functional Collaboration
- Staff Management
- Quality Assurance
- Contract Management
- Project planning and development
- Document Management
- Processes and procedures
Timeline
Project Manager II
Western Sky Community Care
09.2022 - Current
Care Coordinator
Western Sky Community Care
10.2018 - 09.2022
Supervisor of Healthcare Services
Molina Healthcare New Mexico
10.2015 - 10.2018
Community Based Service Program Manager
La Frontera New Mexico, Behavioral Health Services
08.2013 - 10.2015
Bachelor of Social Work -
New Mexico State University