Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Howard

Fresno,CA

Summary

Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. As well as provide excellent service monitoring fire and burglary alarms handling them in a professional and efficient manner. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Dispatched police and or fire department in a timely manner based on incoming alarms. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

Overview

14
14
years of professional experience

Work History

Dispatcher Manager

Turner Security Systems
07.2020 - 08.2023
  • Delivered high-quality customer service to customers daily
  • Prepared dispatchers schedules for the week
  • Printed out paperwork for dispatchers such as GPS reports, Samsara reports, and employees missed lunches, etc
  • Went over all paperwork every morning and emailed overnight reports to appropriate clients
  • Made sure dispatchers were trained and handling alarm signals appropriately
  • Promoted safe work activities by conducting safety audits and attending company safety meetings
  • Fielded incoming calls, answered questions, and transferred calls internally
  • Billed customers for techs daily service created invoices through QuickBooks
  • Downloaded all GPS wands from overnight drivers and emailed button reports to clients.

Security Guard

Vigilant security
01.2020 - 07.2021
  • Secured personnel and premises by inspecting buildings and patrolling property
  • Addressed problems quickly and reported clear information while working under minimal supervision
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds
  • Investigated reported incidents to protect company assets
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.

Warehouse Inventory Clerk

VF Outdoor Distribution
02.2014 - 11.2019
  • Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
  • Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
  • Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
  • Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.

Direct Care Associate

Steels Quality Living
03.2009 - 07.2013
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Administered medications accurately, ensuring proper dosage and timely intake for optimal health outcomes.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and injuries.
  • Managed medical appointments for patients by coordinating transportation and accompanying them when needed.

Education

High School Diploma -

Lindsay High School
Lindsay, CA
06.2000

Skills

  • Fleet Maintenance
  • Sales Support
  • Fleet Dispatching
  • Manpower Planning
  • Multiple Project Coordination
  • Labor Cost Control
  • Phone Dispatch
  • Customer Communication
  • Service Level Agreements
  • Schedule Coordination
  • Employee Training
  • Incident Reporting

Timeline

Dispatcher Manager

Turner Security Systems
07.2020 - 08.2023

Security Guard

Vigilant security
01.2020 - 07.2021

Warehouse Inventory Clerk

VF Outdoor Distribution
02.2014 - 11.2019

Direct Care Associate

Steels Quality Living
03.2009 - 07.2013

High School Diploma -

Lindsay High School

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Ashley Howard