Ashley Howard
Haughton,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
05.2016 - Current
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
Vault Teller
JPMorgan Chase
08.2010 - 05.2016
- Properly processed deposits, withdrawals and payments for average of 175 customers daily.
- Streamlined end-of-day closing procedures through efficient organization of vault contents, reducing time spent on daily tasks.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Contributed to a reduction in losses due to theft or mismanagement by vigilantly monitoring activity within the vault area throughout each shift worked.
- Trained new hires on customer service policies and procedures.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
Teller
JPMorgan Chase
04.2010 - 08.2010
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Referred customers to other banking departments for specialized services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Calculated fees due, interest and change for customer transactions.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Fireman
United States Naval Service
12.2009 - 01.2010
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Criminal Justice in Admin/ Management
University of Phoenix
Bossier City, LA06.2012
Associate of Science - Criminal Justice
Bossier Parish Community College
Bossier City, LA05.2009
Skills
- Analytical Skills
- Security station experience
- Interpersonal Skills
- Time Management
- Customer relations skills
- Customer service and assistance
- Team building
- Analytical Thinking
- Integrity and Honesty
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
Timeline
Transportation Security Officer
Department Of Homeland Security
05.2016 - Current
Vault Teller
JPMorgan Chase
08.2010 - 05.2016
Teller
JPMorgan Chase
04.2010 - 08.2010
Fireman
United States Naval Service
12.2009 - 01.2010
Bachelor of Science - Criminal Justice in Admin/ Management
University of Phoenix
Associate of Science - Criminal Justice
Bossier Parish Community College