Ashley Howard
Garden City,Mi
Summary
Detail-oriented and highly organized professional with a background in office management, scheduling, and data handling. Skilled in optimizing processes, handling multiple tasks simultaneously, and providing outstanding support to physicians and teams. Eager to apply for an Admin Specialist role to enhance operational efficiency and productivity.
With a strong focus on organizational skills, meticulous attention to detail, adherence to deadlines, and compliance with policies, I have shown the ability to work both independently and as part of a team. I have a proven track record of prioritizing effectively, juggling multiple tasks, and adapting to changing priorities. Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Adobe, Outlook) and possessing excellent interpersonal skills, I ensure effective communication with a diverse array of faculty, residents, providers, leadership, and staff. Familiar with the University of Michigan's policies and procedures, as well as UM systems (Elements, Concur, MMarketsite, PeoplePay), and medical terminology, I consistently foster positive and open relationships with physicians and staff. As a reliable professional with a history of success in the field, a keen eye for detail, and a proactive approach, I am always looking for ways to enhance team processes and workflows. I am a diligent, hardworking individual who thrives in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Senior
Michigan Medicine Department of Orthopaedic Surgery
07.2023 - Current
- Provides highly skilled administrative support to faculty and leadership in Orthopaedic Surgery, demonstrating a professional customer-service attitude
- Provide complex calendar and time management support by maintaining accurate daily academic calendars for faculty and regarding data from multiple sources including clinical schedules, resident calendars, educational, and other faculty activities, including the ability to coordinate schedules with other admins and the clinical scheduling teams
- Screen, prioritize, and route communications including emails, phone calls, and meeting requests
- Demonstrating excellent verbal, written and interpersonal skills
- Maintain professional communication etiquette, responding appropriately and timely
- Initiate, draft, edit and proofread professional correspondence, strategic documents, letters of recommendation, and Power Point presentations maintaining excellent grammar and attention to detail
- Schedule depositions and legal meetings; maintain legal fee schedules
- Provide support for meetings: schedule and provide reminders for meetings both in-person and video conference
- Prepare agendas and proactively gather or assist with preparing any supplemental materials, set up audiovisual conferencing or room reservations, take accurate and clear meeting minutes, distribute minutes as directed, order and set-up refreshments, track action and pending items, and coordinate follow-up activities
- Assist with maintaining CME accreditation for meetings if applicable
- In collaboration with the Shared Services Center, prepare Hosting Forms, People Pay, Travel and Expense Reports, P-Card reports and reconciles financial accounts and activities of faculty, relaying clear and concise financial account report information on a regular basis to faculty
- Manage travel arrangements for faculty and visitors, including domestic and international travel
- This includes, but is not limited to booking conference registration, reserving venues within and outside the University, arranging catering, arranging flights, hotels, and ground transportation, preparing detailed travel itineraries, and any other applicable travel arrangements through appropriate University tools and in accordance with allowed expenses
- Maintain accurate and up-to-date faculty CVs in Elements platform in accordance with University of Michigan Medical School formatting guidelines and maintain NIH bio-sketches
- Support manuscript development and submission to journals/book editors, including reference formatting
- Renew annual memberships for faculty prior to expiration, assist with monitoring licensure renewal dates, credentialing materials and board certifications to ensure continued certification and privileges
- Ability to coordinate and execute all aspects of a one-day annual lectureship event
- Work collaboratively with other members of the Admin Team when necessary, providing admin support as needed in areas such as, but not limited to, back-up coverage for planned/unplanned absences, providing administrative support for various service specific events, etc
- Additional administrative duties as assigned by Supervisor.
Master Scheduler / Administrative Assistant
University of Miami Hospital and Clinics
02.2020 - 05.2023
- Takes reservations for invasive and non-invasive procedures in the Cardiac Cath Lab
- Meet the physicians’ needs to ensure a smooth flow, and efficient progression of scheduled case
- Continually audits the daily schedule and provides informational comments to appropriate personnel
- Maintains adequate time allotments for each procedure scheduled
- Updates as needed
- Communicates all changes in the schedule to involved parties as necessary
- Maintains open communication with physicians and office personnel
- Acts as receptionist for the department while providing information to callers or connects callers to appropriate areas
- Follows policies and procedures to contribute to the efficiency of the Cardiac Cath Lab
- Researches and responds to a variety of situations in a timely and professional manner
- Performs all general secretarial duties and office work, i.e., filing, typing, faxing, mailing, and scanning
- Maintains a current BLS status
- Participates in departmental meetings while taking and emailing detailed minutes to all departmental staff
- Demonstrates an understanding of medical terminology, procedures, and diagnosis necessary to perform appropriate scheduling
- Composes informative materials; creates spreadsheets and presentations
- Assists in maintaining administrations log books and fiscal year sheets
- Develops and maintains department filing system
- Maintains consignment data
- Makes department purchases on workday
- Submits contracts into Conga
- Maintains and sends out daily on call schedule
- Maintains staff competencies.
Patient Care Associate
University of Michigan Hospital
05.2007 - 08.2019
- Measures and records intake and output
- Duties included but not limited to helping with the admission and discharge process of patients
- Obtains vital signs, temperature, height/length, weight, oxygen saturation, pain scores, and skin integrity; reports abnormal values to RN
- Assists physician/provider during diagnostic procedures; assists and supports patient before and during procedures; assists in specimen collection
- Aid patients with daily hygiene, feeding, ambulating, and toileting needs, moving and/or transportation
- Following doctor or physician orders such as; bladder scans, ISC, placing foley catheters, dressing changes, glucose checks, vitals, dietary restrictions.
Education
Bachelor of Science - Data Analytic
Miami Dade College
Miami, FLSkills
- Excellent organizational skills and attention to detail, deadlines and policy compliance
- Proven ability to work independently, as well as part of an integrated team
- Proven ability to effectively prioritize, multitask, and adapt as priorities shift
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Adobe, Outlook)
- Excellent interpersonal skills, able to interact effectively with a diverse group of faculty, residents, providers, leadership and staff
- Familiarity with University of Michigan Policies and Procedures, as well as UM systems (eg Elements, Concur, MMarketsite, PeoplePay) and medical terminology
- Maintains a positive and open relationship with physicians and staff
References
References available upon request.
Timeline
Administrative Assistant Senior
Michigan Medicine Department of Orthopaedic Surgery
07.2023 - Current
Master Scheduler / Administrative Assistant
University of Miami Hospital and Clinics
02.2020 - 05.2023
Patient Care Associate
University of Michigan Hospital
05.2007 - 08.2019
Bachelor of Science - Data Analytic
Miami Dade College
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