David Howard
Amarillo,TX
Summary
Seasoned telecommunications technician and former U.S. Army specialist with a proven track record of delivering exceptional customer service, maintaining safety standards, and mentoring technicians to uphold high service standards. A results-driven problem solver committed to service excellence and operational integrity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PREMISE TECHNICIAN
AT&T
08.2015 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Assist with the training and development of new technicians on safety protocols and AT&T gold standard customer engagement practices as a mentor technician.
Water Treatment Specialist
U.S. Army Active Duty
02.2001 - 10.2015
- Maintained accurate records of all treatment processes, facilitating easy access to information during audits or assessments.
- Participated in professional development opportunities such as conferences and workshops to stay current with industry trends and advancements.
- Managed inventory levels of chemicals and other essential materials
- Trained new employees on proper operation procedures and safety guidelines, fostering a knowledgeable workforce committed to excellence.
Skills
- Safety compliance
- Customer Support
- Fiber and Copper Installation
- Leadership experience
- Technical troubleshooting
- Preventative Maintenance
Certification
ACCTT (TKTII) Virtual Training Program
-Technical Knowledge Test-II (TKT II)
- Technical Mechanical Test-III (TMT III)
Memberships
West Texas Safety Committee- discuss and implement region specific safety topics and established AT&T safety protocols.
Timeline
PREMISE TECHNICIAN
AT&T
08.2015 - Current
Water Treatment Specialist
U.S. Army Active Duty
02.2001 - 10.2015