Ashley Howard
Santa Cruz,CA
Summary
Dynamic Office Manager at ABC Fire Protection, Inc., adept at enhancing customer relations and optimizing financial operations. Proven expertise in administration and operations, successfully managing payroll and inventory while fostering vendor partnerships. Recognized for resolving customer concerns effectively, ensuring compliance, and maintaining a well-organized office environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
ABC Fire Protection, Inc
06.2016 - Current
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed office operations while scheduling appointments for service technicians.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Maintained vendor files and entered invoices into accounting software.
- Handled all inventory tracking, placing all orders as necessary.
- Personally handled company payroll.
- Kept up with all insurance and W9 requests.
- Made sure we are up to date with all third party vendor credentialing institutions by providing all mandatory documentation and payments.
- Perform all credit card processing.
- Keep track of internet orders, ship daily, and provide tracking information.
Fire Extinguisher Technician
ABC Fire Protection, Inc
06.2005 - 06.2016
- Checked various multi-family residential and business construction sites to determine fire code compliance.
- Reviewed new fire safety construction documents for extinguisher placement.
- Inspected all types of fire extinguishers.
- Performed 6 year maintenance.
- Installed, relocated, replaced, and repaired fire extinguishers as needed.
- Effectively communicated with customers to sell required service to ensure fire equipment compliance.
- Worked independently in company vehicle, handling all my invoicing and appointments.
- Kept service vehicle clean, organized and well stocked.
- Performed fire training demonstrations.
Education
High School Diploma -
Y.E.S. School
Santa Cruz, CAPsychology
Ohlone College
Fremont, CAGeneral Studies
Cabrillo College
Aptos, CASkills
- Office administration
- Sales Tax Filings
- Relationship management
- Appointment coordination
- Competitive bidding
- Banking process management
- Accounts Payable and Receivable
- Commission calculation
- Effective email management
- Effective organizational skills
- Regular payroll administration
- Timely management of deposits
- Supplies procurement and tracking
- Invoice management
Certification
- Licensed with Office of the California State Fire Marshal - EE# 19916 , Type 1 only
Timeline
Office Manager
ABC Fire Protection, Inc
06.2016 - Current
Fire Extinguisher Technician
ABC Fire Protection, Inc
06.2005 - 06.2016
High School Diploma -
Y.E.S. School
Psychology
Ohlone College
General Studies
Cabrillo College
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