AShley Howard
Milwaukee,WI
Summary
Healthcare professional with 10+ years of experience supporting patient care and administrative operations across healthcare and behavioral health settings. Provide patient registration, insurance verification, documentation, and medical records support. Maintain accurate, confidential records while assisting healthcare teams.
Overview
12
12
years of professional experience
Work History
Resident Care Specialist
Dungarvin
Milwaukee, Wisconsin
02.2017 - Current
- Supported individuals with mental health and behavioral needs on a daily basis.
- Monitored clients closely and reported changes in condition or behavior to ensure timely intervention.
- Facilitated communication among families, coworkers, and healthcare professionals to address client needs effectively.
- Followed individual care plans and established procedures meticulously.
- Maintained up-to-date records and completed daily documents accurately.
- Answered questions professionally while providing clear information to clients.
- Addressed challenging situations to ensure safety and stability. calmly to ensure a safe environment.
- Coordinated with staff to streamline daily responsibilities, enhancing overall care delivery.
Patient Access Representative
Multi-culture Center
Milwaukee, Wisconsin
01.2016 - 02.2019
- Verified patient demographics and insurance details for accurate registration in computer systems.
- Applied knowledge of payer requirements to streamline eligibility verification processes.
- Utilized online systems to confirm coverage and policy limitations, enhancing patient understanding of insurance benefits.
- Maintained and updated patient records to ensure accuracy of personal and financial information, supporting efficient patient access.
- Submitted fees and claims to insurance companies using both manual and digital methods, facilitating timely reimbursement.
- Ensured compliance with HIPAA regulations while managing sensitive patient information.
Caregiver
Mequon Memory Care Center
Mequon, Wisconsin
12.2014 - 03.2017
- Created safe, comfortable environments for individuals with memory challenges, promoting their well-being and dignity.
- Assisted residents with daily living activities and personal care tasks.
- Oversaw medication administration according to prescribed schedules, ensuring adherence and safety.
- Collaborated with healthcare professionals to deliver comprehensive resident care.
- Streamlined cleaning and organization of spaces to improve client safety and satisfaction.
- Conducted light housekeeping tasks to maintain a clean and organized living space for clients. related to client care, including laundry and linen changes.
Education
High School Diploma -
John Marshall High School
Milwaukee, WI06-2006
Skills
- Mental health monitoring
- Mental health support
- Individual care planning
- Care plan implementation
- Patient care documentation
- Patient safety protocols
- Client monitoring
- Vital signs monitoring
- HIPAA compliance
Timeline
Resident Care Specialist
Dungarvin
02.2017 - Current
Patient Access Representative
Multi-culture Center
01.2016 - 02.2019
Caregiver
Mequon Memory Care Center
12.2014 - 03.2017
High School Diploma -
John Marshall High School