Ashley Huber
Walker,LA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Key Real Estate Company. Excelled in management and communication, enhancing tenant engagement and exceeding sales targets. Skilled in Microsoft Word and POS systems, adept at complaint resolution. Achieved significant occupancy rates, demonstrating quick learning ability and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Leasing and Sales Specialist
Key Real Estate Company
10.2022 - Current
- Maintained up-to-date knowledge of inventory, including new arrivals and upcoming models.
- Greeted visitors, discussed leasing needs and completed proactive follow-up calls to community offerings.
- Oversaw on-going resident retention program, promoting rewards and prizes to increase tenant engagement.
- Optimized occupancy alongside maintaining lease rent metrics, increasing community traffic and achieving closing ratio goals.
- Maintained rapport with apartment locator services to proactively market and fill vacancies.
- Collected security deposits, rent and other funds associated with resident moves.
- Created clean, organized and welcoming leasing office space, including implementation of increased sanitization protocols to reduce germ spread.
- Processed administrative paperwork to complete leasing transactions and submitted to appropriate portals.
- Prepared lease agreements, ensuring accuracy in documentation and terms.
- Utilized CRM software to track leads, appointments, follow-ups, and closed deals.
- Followed up with potential customers via phone calls and emails, addressing inquiries or concerns.
- Managed approximately 40 incoming calls, emails and texts from residents and prospective residents.
- Established rapport with customers by understanding their needs and providing personalized service.
- Promoted available vacancies and coordinated showings for prospective lease applicants.
- Met or exceeded monthly sales targets consistently throughout tenure in role.
- Addressed resident requests and complaints by providing quality customer service and timely responses.
Route Driver
Sunshine Cleaners, LLC
06.2019 - 10.2022
- Created strong relationships at each route stop, resolving service and merchandise problems to build trust.
- Checked invoices for accuracy before leaving warehouse for deliveries.
- Assisted in warehouse duties when not driving, such as preparing orders for delivery.
- Handled customer inquiries and complaints professionally and courteously.
- Reported any mechanical or maintenance issues with company vehicle immediately.
- Built strong relationships with regular customers to ensure repeat business.
- Performed routine vehicle inspections before and after each shift.
- Trained new drivers on proper procedures, safety protocols, and company policies related to route driving positions.
- Kept interior of truck clean, organized, and free of debris.
- Met customer needs with sufficient and well-organized inventory.
- Greeted every customer with friendly attitude and professional demeanor.
- Operated company vehicle safely and efficiently.
- Followed pre-determined route schedules to ensure timely deliveries.
- Participated in regular team meetings to discuss improvements in efficiency, safety, or job performance.
- Managed time effectively to complete all scheduled deliveries within designated windows.
- Adhered to all traffic laws and safety regulations while operating company vehicle.
- Loaded and unloaded merchandise from trucks at each stop.
- Delivered products to customer locations on assigned routes.
Receptionist
Baton Rouge Cardiology Center
10.2018 - 06.2019
- Treated visitors with friendly, approachable attitude.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Scheduled appointments and documented updates in scheduling software.
- Demonstrates proficiency in Gemms software.
- Provides administrative support for a team of 17 physicians.
- Efficiently manages the scheduling of patient appointments and diagnostic tests in adherence to both physician guidelines and clinic protocols.
- Ensures that all patients are accurately accounted for in the appointment system.
Assistant Merchandise Manager
Five Below
01.2017 - 06.2019
- Responsible for overseeing advertising sets, implementing permanent markdowns, managing merchandising strategies, facilitating recovery efforts, and upholding store cleanliness.
- Foster customer satisfaction through exemplary customer service and proactive suggestive selling techniques.
- Ensure that store operations adhere strictly to company policies and procedures.
- Guarantee timely processing and distribution of all merchandise.
- Execute planograms, which serve as strategic layout guide for merchandising.
- Administer payroll processing efficiently.
- Organize and coordinate weekly activities for "Win the Weekend" initiative.
- Manage the processing of shipment inventory.
- Oversee scheduling responsibilities to ensure optimal staffing.
- Drive the achievement of sales targets and objectives.
- Conduct thorough opening and closing procedures in accordance with company standards.
- Reviewed corporate communications and reacted accordingly.
House Cleaner
Cottage Care
12.2014 - 12.2016
- Tasked with ensuring the prompt delivery of invoices to customers.
- Responsible for the secure transfer of customer payments to the home office.
- Required to accurately complete a time sheet detailing mileage, hours spent on cleaning tasks, and payment methods (cash or check).
- Demonstrates exemplary teamwork capabilities when collaborating on large cleaning projects.
- Completed cleaning duties on time and according to schedule.
Bartender
Laguna Beach Daiquiris
12.2011 - 12.2012
- Conducting bank deposit transactions.
- Effectively monitored inventory levels and executed weekly procurement orders.
- Operated POS systems and managed bar tabs to track revenue.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
- Set up and maintained appropriate stock levels for bar.
- Memorized recipes for popular cocktails while also learning new trends in mixology.
- Stocked bar with necessary supplies such as liquor, mixers, glassware, and garnishes.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Maintained clean and organized bar area, ensuring customer satisfaction.
- Prepared various alcoholic and non-alcoholic beverages for patrons.
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions.
- Developed rapport with customers through friendly conversation and attentiveness to their needs.
Sales Associate
Cracker Barrel Convenience Stores Inc.
07.2009 - 01.2015
- Built rapport with customers by offering friendly, welcoming environment in store.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Maintained clean and organized sales floor for optimal shopping experience.
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
- Conducted vendor check-ins to ensure timely service delivery.
- Processed vendor payments efficiently and accurately.
- Managed cash transactions with precision.
- Facilitated a smooth and orderly shift change process.
- Extended a warm welcome to customers upon their arrival.
- Restocked merchandise to maintain optimal inventory levels.
- Utilized the security system effectively to monitor store activity.
- Placed product orders as necessary to sustain stock availability.
Education
Available Upon Request
Skills
- Quick learner
- Management
- Training
- Microsoft Word
- Communication skills
- Call handling
- Customer service
- POS systems expert
- Sales Techniques
- Tracking complaints
- Complaint resolution
Timeline
Leasing and Sales Specialist
Key Real Estate Company
10.2022 - Current
Route Driver
Sunshine Cleaners, LLC
06.2019 - 10.2022
Receptionist
Baton Rouge Cardiology Center
10.2018 - 06.2019
Assistant Merchandise Manager
Five Below
01.2017 - 06.2019
House Cleaner
Cottage Care
12.2014 - 12.2016
Bartender
Laguna Beach Daiquiris
12.2011 - 12.2012
Sales Associate
Cracker Barrel Convenience Stores Inc.
07.2009 - 01.2015
Available Upon Request
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