Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Hudgens

Summary

Upbeat, personable, and highly organized with deep understanding of hospitality principles and guest relations. Adept at managing reservations and coordinating seating arrangements to ensure smooth dining experience. Committed to creating welcoming atmosphere that enhances guest satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Hostess

Humboldt Kitchen + Bar
10.2022 - 06.2023
  • Working with open tables and communicating with staff mates.
  • Taking online and over the phone food orders. Maintaining a clean and operable workspace.
  • Directing food to the correct tables, communicating with kitchen staff.
  • Training new hires for host, busser, runner, and expo positions.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Head Hostess

Steubens
09.2022 - 05.2023
  • Greeting guests, providing appropriate seating for an enjoyable dining experience. Running food and drinks to table when necessary. Communicating with staff members and kitchen staff to ensure a smooth work pace. Bussing and setting tables for the next party. Taking online and over the phone food orders. Maintaining a clean and operable workspace. Directing food to the correct tables, communicating with kitchen staff. Training new hires for host and busser positions.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Utility Manager

El Tejano
09.2021 - 04.2022
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Implemented safety protocols for personnel, reducing work-related accidents and injuries.
  • Mentored staff members through ongoing training and development initiatives, leading to increased productivity levels.
  • Managed food preparation processes, ensuring consistently high-quality dishes for guests.
  • Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
  • Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
  • Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
  • Oversaw menu development, incorporating seasonal ingredients for diverse culinary offerings.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Barista/Shift lead

Dazbog
08.2019 - 02.2020
  • Opening prep, opening sidework, training new hires. Preparing coffee drinks for patrons. Establishing a good relationship with staff mates as well as patrons. Communicating daily duties to staff mates.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Provided constructive feedback on store operations to management for continuous improvement initiatives.
  • Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
  • Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
  • Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
  • Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.

Education

High School Diploma -

East High School
Denver, CO
06-2007

Skills

  • Innovative thinking
  • Problem Solving
  • Hospitality management
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Guest relations
  • Dining area maintenance
  • Table bussing
  • Safe food handling
  • Greeting and seating
  • Restaurant software proficiency
  • Dining room management
  • Reservation management
  • Reservation planning
  • Table assignment
  • Item promotion
  • High volume dining
  • Strong leadership
  • Phone etiquette
  • Guest engagement
  • Food running
  • Guest complaint resolution
  • Calm demeanor
  • Positive and professional
  • Takeout order processing
  • Warm and friendly
  • Reliable and trustworthy
  • Attention to detail
  • Customer-oriented
  • Staff training
  • Conflict and complaint resolution
  • Wait list management
  • Mobile order management
  • Guest service

Certification

  • ServSafe

Timeline

Head Hostess

Humboldt Kitchen + Bar
10.2022 - 06.2023

Head Hostess

Steubens
09.2022 - 05.2023

Utility Manager

El Tejano
09.2021 - 04.2022

Barista/Shift lead

Dazbog
08.2019 - 02.2020

High School Diploma -

East High School

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Ashley Hudgens