Ashley Hudson
Tonganoxie,KS
Summary
Dynamic Customer Relations Specialist at US Bank with proven expertise in complaint resolution and relationship building. Recognized for enhancing service quality and implementing effective feedback mechanisms. Adept at multitasking and maintaining professionalism under pressure, I am committed to continuous improvement and delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Customer Relations Specialist
US Bank
08.2022 - 10.2025
- Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
- Developed and maintained strong relationships with clients to enhance service quality.
- Assisted in implementing customer feedback mechanisms to improve product offerings.
- Coordinated communication between departments to streamline service delivery processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintain and manage cash flow limits appropriately
- Order cash and maintain branch limits and large cash exchanges for clients.
Patient Care Taker
Windsor Place Nursing Center
04.2021 - 07.2024
- Administer daily medications multiple times a day while maintaining accurate records.
- Help with everyday chores, cooking, cleaning, showering, dressing, feeding ect.
- Maintain strict physical therapy schedule. While increasing strength and balance.
- Transport clients to doctors appointments, grocery stores and where ever else the client may need to go.
Assistant Manager ladies wear
Dillard's
09.2020 - 05.2022
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service excellence and sales techniques.
- Analyzed sales data to identify trends and recommend adjustments to inventory levels.
- Collaborated with department managers to develop promotional strategies that increased foot traffic.
Store Manager
Charming Charlie
09.2011 - 09.2021
- Led daily operations to optimize store performance and enhance customer experience.
- Developed and implemented visual merchandising strategies to drive sales and maintain brand standards.
- Trained and mentored staff, fostering a collaborative environment that improved team productivity.
- Analyzed inventory levels to ensure stock accuracy, reduce shrinkage, and meet customer demands.
- Executed marketing initiatives to increase foot traffic and promote seasonal promotions effectively.
- Monitored financial performance metrics to identify trends and implement corrective actions as needed.
- Championed employee engagement initiatives, enhancing morale and reducing turnover within the team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
High School Diploma - General Studies
South East Highschool
Wichita, KS05.2005
Skills
- Multi-line phone talent
- Quality control
- Key stakeholder relationship building
- International sales support
- Staff education and training
- Account management
- Sales expertise
- Paperwork processing
- Complaint resolution
- Schedule management
- Sales proficiency
- Stress tolerance
- Customer relationship management (CRM)
- Salesforce CRM
- Product recommendations
- Product sales
- Order processing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Effective communication
- Problem resolution
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Work prioritization
- Conflict resolution
- Professionalism
- Interpersonal communication
- Account reconciliation
- Administrative and office support
- Resourcefulness
- Record keeping
Timeline
Customer Relations Specialist
US Bank
08.2022 - 10.2025
Patient Care Taker
Windsor Place Nursing Center
04.2021 - 07.2024
Assistant Manager ladies wear
Dillard's
09.2020 - 05.2022
Store Manager
Charming Charlie
09.2011 - 09.2021
High School Diploma - General Studies
South East Highschool