Ashley Huesca
El Monte,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
BDC Sales Representative
Envision Motors-Mercedes Benz
12.2022 - Current
- Executing Inbound/Outbound calls and follow up with customers, Including Internet leads
- Answering customer inquiries in a timely manner, with authenticity and accuracy
- Possessing knowledge of the services and dealership promotions
- Setting appointments to drive traffic into the dealership
- Logging customer information and logging visits
- Confirming existing appointments and rescheduling missed appointments
- Knowledge working programs such as Auto Alert and Mastermind
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Principal Assistant
El Monte High School Union School District
08.2018 - 11.2022
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Monitored student behavior and enforced discipline policies.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
- Assisted with compliance efforts for fire and other safety regulations.
- Explored and implemented innovative use of technology in language education.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
Assistant Manager
Aldo Shoes US
01.2017 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Macys Department Store
06.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Pharmacy Technician - Medicine-Pharmacy
Downey Adult School
Downey, CA01.2014
High School Diploma -
North Park High School
Baldwin Park, CA06.2009
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Client Service
- Upselling and Cross Selling
- Sales consultation
- Lead prospecting
Timeline
BDC Sales Representative
Envision Motors-Mercedes Benz
12.2022 - Current
Principal Assistant
El Monte High School Union School District
08.2018 - 11.2022
Assistant Manager
Aldo Shoes US
01.2017 - 05.2018
Assistant Manager
Macys Department Store
06.2014 - 12.2016
Pharmacy Technician - Medicine-Pharmacy
Downey Adult School
High School Diploma -
North Park High School