Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
BusinessAnalyst

Ashley Hughes

CIncinnati,OH

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Relationship Banker

First Financial Bank
Cincinnati, OH
08.2021 - 02.2022
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Mortgage Underwriter

Fifth Third Bank
Cincinnati, OH
04.2020 - 08.2021
  • Verified integrity of applicants' information to minimize fraud.
  • Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Disputes Resolution Analyst

Fifth Third Bank
Cincinnati, Ohio
09.2017 - 05.2018
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Prepared written opinions or decisions regarding cases.
  • Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.

Data Entry Specialist

Randstad
Cincinnati, OH
01.2016 - 09.2017
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Supported multiple departments with special projects.

Education

High School Diploma -

Cincinnati State Stem Academy
Cincinnati, OH
05.2015

Skills

  • Relationship building and management
  • Financial Advising
  • Policy development and implementation
  • Conflict resolution skills
  • Multitasking Abilities
  • Attention to Detail
  • LexisNexis Software
  • Income Evaluation
  • Project Tracking
  • Project Management
  • Time Management
  • Technical Analysis
  • Customer proposals

Certification

  • AWS Training - In progress, March 2022
  • Google Project Management Training - In Progress, Jan 2022

Timeline

Relationship Banker

First Financial Bank
08.2021 - 02.2022

Mortgage Underwriter

Fifth Third Bank
04.2020 - 08.2021

Disputes Resolution Analyst

Fifth Third Bank
09.2017 - 05.2018

Data Entry Specialist

Randstad
01.2016 - 09.2017

High School Diploma -

Cincinnati State Stem Academy
Ashley Hughes