Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker
First Financial Bank
Cincinnati, OH
08.2021 - 02.2022
Worked with clients to address and respond to client and partnership management issues.
Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Backed up teller team by handling needs of new and existing customers at main counter.
Mortgage Underwriter
Fifth Third Bank
Cincinnati, OH
04.2020 - 08.2021
Verified integrity of applicants' information to minimize fraud.
Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Disputes Resolution Analyst
Fifth Third Bank
Cincinnati, Ohio
09.2017 - 05.2018
Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Prepared written opinions or decisions regarding cases.
Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
Data Entry Specialist
Randstad
Cincinnati, OH
01.2016 - 09.2017
Compiled data and reviewed information for accuracy prior to input.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Supported multiple departments with special projects.