Ashley Hulstein
Pierre,SD
Summary
Confident leader that has effective communication, relationship building and time management skills. Offering 13 years of healthcare leadership. Driven and talented leader with aptitude for teamwork and promoting results and accountability.
Overview
13
13
years of professional experience
Work History
Patient Access Director
Avera Health
04.2018 - Current
- Researched and implemented new processes to improve quality, decrease AR, and improve patient satisfaction scores
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development
- Championed the integration of cutting-edge technology solutions to further enhance departmental efficiency and accuracy in data collection tasks
- Implemented best practices in revenue cycle management to maximize reimbursements while minimizing denials and writeoffs
- Collaborated with clinical departments to optimize patient flow and reduce bottlenecks in service delivery
- Established key performance indicators, monitoring progress and implementing corrective actions when necessary
- Enhanced staff productivity by implementing efficient scheduling and workload distribution strategies
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs
- Reduced denied claims by ensuring thorough insurance verification and pre-authorization procedures were followed by staff members
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Managed budgetary responsibilities, consistently delivering on financial targets while maintaining high-quality services
- Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery
- Spearheaded and implemented new projects to expand scope of engagement
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency
- Created a metrics-driven approach for tracking departmental performance against established benchmarks, driving continuous improvement in key areas
- Identified issues, analyzed information and provided solutions to problems
Revenue Integrity Manager
Avera Health
04.2013 - 04.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Accomplished multiple tasks within established timeframes
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Maximized performance by monitoring daily activities and mentoring team members
Business Office Director
Avera St. Mary's Hospital
04.2011 - 04.2013
- Identified opportunities to streamline processes and improve office operations and efficiency
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations for registration, pre arrival management, switchboard, and billing
- Oversaw financial operations such as accounts receivable,
- Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management
- Analyzed data related to administrative costs and spending trends to prepare budgets
- Coordinated meetings and events for both internal staff and external clients or partners.
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Enhanced overall office efficiency by streamlining processes and implementing time-saving strategies
- Analyzed financial data to identify trends and develop forecasts for future financial performance
Education
Diploma - Health Unit Coordination
Southeast Technical Institute
Sioux Falls, SD05.2002
High School Diploma -
Platte High School
Platte05.2001
Skills
- Performance Metrics
- Financial Operations Oversight
- Service Utilization Improvements
- MEDITECH EHR Software
- Process Implementation
- Team Management
- Employee Performance Evaluations
- Organizational Goal Development
- Admissions processes
- Revenue Cycle Management
- Critical Thinking
- Patient Advocacy
Timeline
Patient Access Director
Avera Health
04.2018 - Current
Revenue Integrity Manager
Avera Health
04.2013 - 04.2018
Business Office Director
Avera St. Mary's Hospital
04.2011 - 04.2013
Diploma - Health Unit Coordination
Southeast Technical Institute
High School Diploma -
Platte High School
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