Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hummer

Westland,MI

Summary

Dedicated daycare assistant teacher inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Skilled in planning and preparing nutrient-dense meals to support strong growth, while managing allergens and dietary restrictions.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Daycare Assistant Teacher

Kandiland Day School
01.2023 - 02.2023
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Daycare Assistant Teacher

Rising Star Learning Center
11.2022 - 12.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Partnered with supervisor to implement ADA standards on playground and in common areas.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Kept children between ages of 1 and 4 safe and secure with vigilant oversight.

Call Center Representative

Luxottica
08.2021 - 04.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Veterinary Technician Assistant

MedVet
11.2020 - 02.2021
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Prepared animals for surgical procedures.
  • Observed animals for signs of distress or illness.
  • Monitored vital signs and provided nursing care for animals.

Doggie Daycare Attendant

FurKids Dog Daycare And Boarding
01.2019 - 04.2020
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave basic first-aid to injured animals before seeking medical care.
  • Prepared food and water following instructions from pet owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.

Telemarketer

The GutterShutter Company
03.2018 - 06.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded contact information of customers and potential customers in internal database.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Crew Member

Raising Cane's Restaurants
09.2017 - 02.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Veterinary Technician Assistant

Loveland Animal Hospital
04.2017 - 06.2017
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted veterinarians with euthanasia of animals.

Animal Control Officer

Boone County Animal Shelter
06.2016 - 10.2016
  • Unloaded and impounded animals received from animal control and public.
  • Responded to [Number] daily calls to enforce animal control regulations.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Supplied animals with food, water and personal care.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Intern/Kennel Technician

Animal Care Clinic Of Dickinson
08.2010 - 05.2011
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Education

No Degree - CDA

Penn Foster College
Scottsdale, AZ
01.2023

No Degree - Veterinarian Assisting

Penn Foster College
Scottsdale, AZ
05.2018

High School Diploma -

Clear Springs High School
League City, TX
06.2011

Skills

  • Early Education
  • Social Development
  • Data Gathering
  • System Documentation
  • Customer Support
  • Verbal and Written Communication
  • Vaccination Administration
  • Veterinary Care
  • Technician Assistance
  • Microsoft
  • Doggy Daycare

Timeline

Daycare Assistant Teacher

Kandiland Day School
01.2023 - 02.2023

Daycare Assistant Teacher

Rising Star Learning Center
11.2022 - 12.2022

Call Center Representative

Luxottica
08.2021 - 04.2022

Veterinary Technician Assistant

MedVet
11.2020 - 02.2021

Doggie Daycare Attendant

FurKids Dog Daycare And Boarding
01.2019 - 04.2020

Telemarketer

The GutterShutter Company
03.2018 - 06.2018

Crew Member

Raising Cane's Restaurants
09.2017 - 02.2018

Veterinary Technician Assistant

Loveland Animal Hospital
04.2017 - 06.2017

Animal Control Officer

Boone County Animal Shelter
06.2016 - 10.2016

Intern/Kennel Technician

Animal Care Clinic Of Dickinson
08.2010 - 05.2011

No Degree - CDA

Penn Foster College

No Degree - Veterinarian Assisting

Penn Foster College

High School Diploma -

Clear Springs High School

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Ashley Hummer