Ashley Humphrey
Green Bay
Summary
Goal-oriented Customer Service Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Cobblestone Hotel And Suites
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Server
Dave & Buster's
01.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Customer Service Manager
Office Max
03.2012 - 11.2018
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - Pyschology
Fort Hays State University
Hays, KS06.2027
High School Diploma -
Gwinn High School
Gwinn, MI06.2012
Skills
- Front Office Management
- Office Administration
- Complaint Resolution
- Sales Promotion
- One Call Resolution
- Quality Assurance
- Conflict Resolution Techniques
- Exceptional Interpersonal Communication
- Excellent Time Management Skills
- Deadline-Oriented
- Sales Proficiency
- Team Building and Leadership
- Sales Expertise
- Negotiation Expert
- CRM Software
- Customer Retention
- Adherence to High Customer Service Standards
- Coordinating Service Initiatives
- Microsoft Outlook, Word, and Excel
- Research and Due Diligence
- Performance Management
- Escalation Handling
- Scheduling Appointments
- Oral and Writing Communication
- Researching Skills
References
References available upon request.
Timeline
Front Desk Receptionist
Cobblestone Hotel And Suites
09.2023 - Current
Server
Dave & Buster's
01.2023 - 09.2023
Customer Service Manager
Office Max
03.2012 - 11.2018
Bachelor of Science - Pyschology
Fort Hays State University
High School Diploma -
Gwinn High School
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