Ashley Hunley
Bakersfield,CA
Summary
I have extensive experience in the field of Claims Specialist. I have assisted citizens with navigating the benefits application, documentation, and verification process to successfully receive the benefits needed to secure their health and welfare. I also feel a sense of accomplishment in knowing I made a difference in others' well-being and lives.
Overview
7
7
years of professional experience
Work History
Administrative Assistant to the General Manager
Alpha Technologies & Alarm Systems Inc.
09.2022 - Current
- Answer calls and respond to customer needs.
- Write and administer contracts for new clients.
- Scheduled client appointments for installation, and repair teams.
- Develop and update spreadsheets and databases to include client information, create invoices, and track client payments.
- Execute record filing system to improve document organization and management.
- Generate financial reports for management review.
Inventory and Parts Specialist
Direct Offroad
07.2021 - 09.2022
- Verified all parts were in stock or on order, and appropriate technicians were available to schedule work to be completed.
- Served customers in-store and by telephone to answer questions and place orders.
- Communicated with customers regarding progress on their orders and availability for pick-up.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Eligibility Worker, HST 1
Kern County Department Of Human Services
07.2019 - 07.2021
- Interviewed applicants and collected information for initial eligibility for Medi-Cal and Cal-Fresh benefits following county, state, and federal laws.
- Scheduled follow-up appointments when needed, to address discrepancies, clarify issues, and make final decisions on the eligibility of applicants.
- Verification information was accomplished through the use of MEDS and the Work Number systems.
- Heavy use of Microsoft Word and Excel.
Case Management Coordinator
Department Of Human Services Grant Pass, OR
10.2018 - 06.2019
- Prepared and sent discovery and court reports to attorneys and courts.
- Filed required documents into clients' case files.
- Communicated with foster parents to update health and education information for scheduled court appearances and the Citizens Review Board.
- Communicated daily with caseworkers, managers, attorneys, and other community resource managers in person, over the phone, and through email.
- Facilitated requests for medical, and police records when requested by caseworkers.
Patient Access Representative
Asante Three River Medical Center
08.2016 - 11.2018
- Greeted and assessed patients to determine if they were to be directed in or out of the facility.
- Directed and ensured patients arrived at their appointment locations
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Collected and entered patient demographic and insurance data into the EPIC* computer database to establish patients' medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected co-payments and reviewed billing points.
- Stayed calm under pressure and successfully dealt with difficult situations.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Online02.2016
Skills
- Effective Communication Skills
- Interviewing and Information Gathering
- Information Verification
- Accurate and Complete Documentation of Information
- Case Management
- Problem-Solving
- Heavy Customer Service
- Microsoft Office Suite
- Time Management and Organization
Timeline
Administrative Assistant to the General Manager
Alpha Technologies & Alarm Systems Inc.
09.2022 - Current
Inventory and Parts Specialist
Direct Offroad
07.2021 - 09.2022
Eligibility Worker, HST 1
Kern County Department Of Human Services
07.2019 - 07.2021
Case Management Coordinator
Department Of Human Services Grant Pass, OR
10.2018 - 06.2019
Patient Access Representative
Asante Three River Medical Center
08.2016 - 11.2018
Associate of Applied Science - Health Information Technology
DeVry University
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