Ashley Hunt
Winston Salem,NC
Summary
An administrative professional with years of experience in managing and overseeing daily administrative functions, ensuring compliance, and process improvement. Possess strong leadership and team working skills, along with the effective communication abilities, computer proficiency
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Novant Health, Inc
10.2022 - Current
- Communicates with patients, by phone, email, voicemail, and other methods to answer questions, handle complaints, and resolve issues. Assist patients to create payment plans
- Identifying medical coding mistakes, as well as patient underpayments or overpayments and rectifying them accordingly.
- Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies
- Processing patient payments and refunds
- Maintaining patient records, which includes detailing patient treatments and diagnoses as well as updating payment and medical insurance information
Quality Assurance Specialist
West Shore Homes
04.2019 - 10.2022
- Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
- Participates in internal listening sessions.
- Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters
- Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards
- Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise
- Works with Quality Leadership to continually define Quality Assurance guidelines.
- Assists with the creation and updating of procedure/training manuals
- Maintains overall objectivity in supporting consistent and superior customer service
Appointment Coordinator
West Shore Home
04.2018 - 04.2019
- Accurately record all appointments information in salesforce
- Efficiently schedule jobs and optimize resources to meet revenue targets
- Utilize salesforce reporting to identify customers that are ready to schedule
- Ensure all jobs are progressing toward installation
- Generate and analyze various salesforce reports as needed
Program Coordinator
Girl Scouts
08.2013 - 04.2018
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Plan and implement assigned outreach programs utilizing the Girl Scout Leadership Experience.
- Implement, monitor and report outcome measurements for all programs and administer pre & post surveys.
- Keep accurate records and complete required reports in a timely manner.
- Ensure all activities follow GSCP2P and GSUSA policies and standards.
- Maintain regular communication with parents/guardians
- Attend council sponsored meetings, trainings and events, as deemed appropriate by Outreach staff.
- Scheduling appointments, meetings, answer calls and entering data into a database.
Education
Bachelor: Animal Science -
North Carolina Agricultural & Technical State University
Greensboro, NC05.2018
Mt. Tabor High School
Winston Salem, NC06.2009
Skills
- Epic Systems
- Scheduling
- Microsoft Suite
- Organizational and planning
- Training & Development
- Quality Assurance
Timeline
Customer Service Representative
Novant Health, Inc
10.2022 - Current
Quality Assurance Specialist
West Shore Homes
04.2019 - 10.2022
Appointment Coordinator
West Shore Home
04.2018 - 04.2019
Program Coordinator
Girl Scouts
08.2013 - 04.2018
Bachelor: Animal Science -
North Carolina Agricultural & Technical State University
Mt. Tabor High School